Desktop Support Technician - PHL Airport

QUINTESSENTIAL BRANDS UK GROUP LTD; Philadelphia (Philadelphia County); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Vision & Dental plans

Job summary

ESP Global Services is seeking a hands-on Data Center Technician for a 7-month contract to support Layer 1 physical network operations in data centers and network closets. You will focus on racking, cabling, hardware turn-up, and on-site deployment execution with an emphasis on precision at the physical layer.

This role requires independence, attention to deployment plans, and comfort with off-hours coverage to support maintenance windows from 9:00 PM to 6:00 AM on-site.

Qualifications

• 1–3 years of hands-on data center or network physical work.
• Familiarity with racking, cabling standards, and physical infrastructure.
• Basic understanding of networking concepts (L1 fundamentals).
• Ability to follow written procedures, diagrams, and deployment documentation.

Responsibilities

• Rack and stack network switches, routers, firewalls, and supporting hardware.
• Perform structured cable management with labeling and patching.
• Validate power and network connectivity (power feeds, port status, link lights).
• Execute basic device turn-up tasks: console access, LEDs/status, physical connectivity.

Skills

Hands-on DC/Network work

Follow procedures

Independent worker

Tools

ServiceNow

Network hardware (Cisco/Juniper/Arista)

Job description

• Base Pay $25.00 - $27.00 / Hour
• Job Category Desktop Support, Airport & Aviation IT Support, Service Desk & IT Helpdesk
• Employee Type Contractor
• Manage Others No

• Contact Name Talent Acquisitions Team
• Contact Email [e-mail]

About the Job

We are seeking a hands-on Data Center Technician (7-month contract) to support Layer 1 (L1) physical network operations in data center and network closet environments. This role focuses on racking, cabling, hardware turn-up, and on-site execution of network deployments. The ideal candidate is comfortable working independently, follows detailed deployment plans, and understands the importance of precision at the physical layer.

This is not a network engineering or configuration role. Success in this position comes from strong physical infrastructure skills, attention to detail, and knowing when to elevate to L2/L3 teams.

Availability

This is a 40-hour week, which may vary to accommodate 5 days x 8-hour coverage from 9:00pm to 6:00am the onsite team.

What will you do?

• Rack and stack network switches, routers, firewalls, and supporting hardware
• Perform structured cable management including labelling, dressing, and patching
• Validate power and network connectivity (power feeds, port status, link lights)
• Execute basic device turn - up tasks such as:
  • Console access
  • Verifying LEDs and physical status
  • Confirming physical connectivity
• Follow rack elevations, patching diagrams, and deployment plans accurately
• Document work performed and update tickets, change records, and deployment notes
• Coordinate handoffs and elevate issues appropriately to network engineering teams
• Independent operator: Able to work alone in data centres or network closets without direct supervision
• Off - hours availability: Comfortable working evenings, nights, or weekends for maintenance windows and deployments
• Physically capable: Able to lift and maneuver equipment, work in tight spaces, and stand or crouch for extended periods
• Team - aware mindset: Understands when to elevate issues and how to communicate clean handoffs
• Detail - oriented: Recognizes that physical layer accuracy is critical to network stability and uptime

Requirements

What will you bring to ESP?

• 1 to 3 years’ experience performing hands - on data center or network physical work
• Familiarity with racking, cabling standards, and physical network infrastructure
• Basic understanding of networking concepts at a high level (L1 fundamentals)
• Ability to follow written procedures, diagrams, and deployment documentation
• Able to communicate cross functions

Nice - to - Have Skills:

• Experience with enterprise hardware such as Cisco, Juniper, Arista, or similar vendors
• Familiarity with ticketing or change management tools (e.g., ServiceNow)
• Basic awareness of Layer 2 concepts (ports, VLANs) for context only
• Ability to read rack elevations, patch panels, and structured cabling diagrams

Physical Requirements:

• Able to lift or push 20-50 pounds of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools. (Screwdrivers, wrenches, pliers, hammers & drills)

If you are….

Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end-user environments we should connect and explore.

What we will offer:

Personal & Professional Development

Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and complement with recommended learning journeys via our L&D system, which caters to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Salary:

We offer a competitive range based on suitability or experience.

Benefits:

• Medical Insurance, Vision & Dental plans

Who are we:

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers. Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world. We are a global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems. Our vision and ethos have stood the test of time and we aim to exceed expectations and delight customers every time. Our values are integral to the way we work together.

ESP Global Services is an Equal Opportunity / Aff…All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.