Desktop Support Technician - Newark NJ

ESP Global Services; Newark (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

ESP Global Services is seeking a Desktop Support Technician to provide IT support for end users. The role involves troubleshooting hardware/software issues for Windows PCs and Macs, managing user accounts, and ensuring effective service delivery. This is an entry-level, full-time position within a diverse IT environment, offering professional development and competitive benefits.

Benefits

Medical benefits

Vision and dental coverage

PTO

Discounts and parking

Commuter programs

Qualifications

• 1-3 years of helpdesk/desktop support experience.
• Experience with Microsoft Windows Desktop, Mac, and mobile OS.
• Understanding of network protocols and server hardware.

Responsibilities

• Provide in-person, phone, remote, and email support to users.
• Research, recommend, and order software and hardware.
• Support end users in troubleshooting Windows and Apple systems.

Skills

Helpdesk support

Troubleshooting

Networking

Effective communication

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Job description

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About The Job

As a Desktop Support Technician, you will be responsible for providing IT support to end users for Windows PCs, Macs, printers, mobile devices, desktop applications, and other hardware & software. This position may support one or more departments to restore service and/or identify and correct core problems, ensuring hardware issues are resolved efficiently in line with SLAs.

What will you do?

• Provide in-person, phone, remote, and email support to users.
• Keep the ticketing system and inventory system up to date.
• Research, recommend, and order software and hardware requested by departments.
• Create and provision user accounts and email accounts.
• Support end users in troubleshooting Windows and Apple systems.
• Guide users through troubleshooting procedures.
• Perform hardware and software upgrades.
• Support printing and peripheral devices.
• Set up, install, and configure desktop hardware and software following policies.
• Participate in identity and access management.
• Other IT support duties as assigned.

What will you bring to ESP?

• 1-3 years of helpdesk/desktop support experience.
• Experience with Microsoft Windows Desktop, Mac, mobile OS, networking, and printing services.
• Experience with onboarding/offboarding hardware and software setup.
• Understanding of network protocols and server hardware.
• Self-motivated, adaptable, and effective communicator.
• CompTIA A+, Network+, Security+ or equivalent certifications.

Physical Requirements

• Lift or push 20-60 pounds of equipment.
• Stand or kneel for extended periods.
• Use mechanical tools.

If you are…

Motivated to develop your IT support career, passionate about service excellence, and enjoy diverse end-user environments, we should connect.

What We Will Offer

We provide professional development, inclusive culture, competitive salary, and benefits such as medical, vision, dental, PTO, discounts, parking, and commuter programs.

Who are we:

ESP Global Services has been providing 24/7 global IT support since 1992, supporting airports, airlines, and international clients with tailored solutions, high security, and ISO certifications.

ESP is an Equal Opportunity employer committed to diversity.

Details

• Entry level, Full-time, IT Services and Consulting