Desktop Support Technician III

St. Lucie County Florida; Tallahassee (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

St. Lucie County Florida is seeking an IT Support Specialist to maintain organizational computer systems, desktops, and peripherals. The role includes hardware/software installation, diagnostics, repairs, and end-user assistance to ensure optimal workstation performance.

This position is a Priority One assignment for county emergencies and hurricane disaster recovery. The incumbent will provide on-site and remote support, coordinate with vendors, and maintain documentation for IT solutions.

Qualifications

• Four-year degree in a computing field or closely related discipline.
• Two years’ experience in information technologies, desktop support and administration.
• Valid Florida driver's license with clean driving record.

Responsibilities

• Provide on-site and remote IT support for desktops, laptops, tablets, printers, and peripherals.
• Install, diagnose, repair, maintain, and upgrade hardware and software across the organization.
• Troubleshoot problems, document issues, and coordinate with vendors or contractors as needed.
• Support network connectivity, server operations, and end-user training; manage asset tracking.

Skills

Desktop support

Troubleshooting

Network hardware

Server administration

English communication

Education

Bachelor's degree in Computer Science or related field

Job description

Job Summary

MAJOR FUNCTION: Support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. This role will troubleshoot problem areas (in person, by telephone, or via remote access tool) in a timely and accurate manner and provide end-user assistance where required. This role is Priority One assignment for County emergencies, hurricane disaster recovery, etc.

Essential Job Functions

KNOWLEDGE, ABILITIES AND SKILLS NEEDED TO PERFORM THE ESSENTIAL JOB FUNCTIONS OF THE POSITION:

• Knowledge: Excellent knowledge of desktops, laptops, tablets, printers, servers, and network hardware, operating characteristics and limitations.
• Knowledge of Information Technology design, techniques, methodology, operating system & Network system software, system administration, analysis and problem determination.
• Knowledge of current developments in Information systems technology to include operating systems and standards.
• Abilities: Ability to work effectively with customers, internal staff, management, and external contractors, vendors, or suppliers.
• Proven analytical and problem-solving abilities.
• Ability to analyze customer's needs and formulate business requirements and summarize the information technology solution in non-technical terms.
• Ability to present oral and written reports clearly and concisely.
• Ability to work with the customers on the installation/implementation of hardware and applications software.
• Ability to analyze complex technical problems and determine the resolution.
• Logical thinking with strong interpersonal skills and good command of the English language.

ESSENTIAL JOB FUNCTION: Provide on-site and remote technical support to include personal computer, laptop, tablet, and printer system hardware and software set up and installation, network operations connectivity and administration, application software support & training, maintenance, problem determination and resolution, server support, and primary customer coordination.Resolve reported problems in an orderly and expedient manner.Plan activities to accomplish the workload effectively.Analyze customer needs and formulate into requirements for the development of proposed information technology solutions.Plan, design and recommend solutions to address the customer's requirements including software, hardware, network communications/Internet access, training and interfaces to other applications.Setup AV equipment and provide technical support of meetings as required.Perform complex problem solving and provide assistance on diverse software applications and hardware systems.Perform asset tracking, parts and inventory control, IT equipment purchasing and return merchandise authorizations.Perform assigned duties under the general supervision of the IT Help Desk Supervisor.

EMERGENCY MANAGEMENT RESPONSIBILITIES

During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

ESSENTIAL PHYSICAL SKILLS

Use of both hands and fingers with dexterity. May be called upon to lift objects greater than 30 pounds. Occasional walking and standing. Vision must be good enough to be able to read instruction manuals. Must have good command of English language and be able to hear normal telephone conversations.

ENVIRONMENTAL CONDITION REQUIREMENTS

Constant work inside the office in a sedentary posture. Occasional outdoor work at remote offices and outdoor work sites when visiting County departments.

WORK HAZARDS

Use of computer equipment monitors which may have an effect on vision.

SAFETY EQUIPMENT USED OR NEEDED

None

Qualifications

EDUCATION: A four-year degree, B.S. in Computer Science or related field from an accredited college or university.

EXPERIENCE: Two years of progressively more responsible experience in information technologies, desktop support and administration. A comparable amount of training or experience may be substituted for the minimum qualifications.

LICENSE, CERTIFICATION, OR REGISTRATION: Valid Florida's Driver's License and must maintain a good driving record.

Additional Information

Pay Grade 21

Driving Position - Operating County vehicles and/or equipment is a primary function of this position.

PRE-EMPLOYMENT SCREENING: This position requires a physical, drug testing, driver's license verification and level 1 background screening.