Desktop Support Technician III

Hygiena; Camarillo, Northern (CA, KY); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

PTO

Company holidays

Medical with HSA

Dental

Vision

Life Insurance

Disability insurance

401(k) with match

Tuition Reimbursement

Charitable contribution matching

Employee referral bonus

Job summary

Hygiena in Camarillo, CA, is seeking a Senior Desktop Support Engineer to join the IT operations team. The role focuses on enterprise endpoint management, escalations, and automated provisioning for Windows, macOS, and mobile devices, using Intune and Windows Autopilot.

You'll lead Tier 3 support, develop PowerShell automation, collaborate with Security and Infrastructure, and help maintain Office 365 services and network basics, while upholding security and compliance standards.

Qualifications

• Bachelor’s degree or equivalent hands-on experience in IT.
• 5+ years in enterprise IT desktop support, systems administration, or endpoint engineering.
• Experience configuring Microsoft Intune and Windows Autopilot in cloud or hybrid environments.
• Strong experience supporting Windows 10/11, Office 365, and Microsoft Entra ID (Azure AD).
• Proficiency in PowerShell scripting for endpoint management and automation.
• Hands-on experience with Microsoft Defender for Endpoint (EDR).
• Knowledge of Active Directory, GPOs, DNS, DHCP, and VPN configurations.

Responsibilities

• Oversees endpoint management lifecycle, configuration, and security for enterprise devices.
• Leads Tier 3 escalations and provides technical leadership to service desk staff.
• Creates and maintains PowerShell scripts to automate deployments and admin tasks.
• Collaborates with Security and Infrastructure teams to maintain endpoint security hygiene and compliance.
• Supports Office 365 services and basic LAN/WAN networking components.
• Manages asset lifecycle and image maintenance across the organization.
• Documents SOPs and maintains end-user knowledge base for improved support workflows.

Skills

Leadership

Mentoring

Analytical thinking

Communication

Adaptability

Problem solving

Education

Bachelor's degree in IT/CS

Tools

Microsoft Intune

Windows Autopilot

PowerShell

Microsoft Defender for Endpoint

Entra ID

Office 365

Active Directory

Group Policy

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Professional Camarillo, CA, US

Hygiena provides rapid microbiology diagnostic tests and solutions for mission‑critical, time‑sensitive processes around the world. Hygiena’s proprietary diagnostic technologies enable customers to; prevent illness and save lives, comply with regulations, protect products and brands, run businesses more effectively. Solutions are sold in a wide range of industries globally, but the core focus is food safety. Headquartered in Camarillo, California and with offices around the world, we are actively looking for talented individuals to help grow the business!

• In providing the highest quality products & service
• Being a leader in innovation
• Having a compelling desire to improve and win in the marketplace
• In contributing positively not only in the workplace, but in our community and environment!

With rapid growth comes opportunity. We are seeking a Senior Desktop Support Engineer to join our IT operations team in Camarillo, CA. This position provides advanced endpoint management, technical escalations, and automated provisioning across our enterprise workspace. This is a full‑time, non‑exempt position.

Responsibilities:

• Endpoint Management & Operations: Oversees the lifecycle, configuration, and security of enterprise endpoint devices (Windows 10/11, macOS, mobile endpoints, and peripherals). Leads zero‑touch deployment and policy enforcement using Microsoft Intune and Windows Autopilot.
• Tier 3 Escalations & Technical Leadership: Serves as the senior technical escalation point for Tier 1 and Tier 2 Service Desk staff. Diagnoses and resolves complex OS, hardware, network connectivity, and application issues efficiently.
• Process Automation: Writes, tests, and maintains intermediate‑to‑advanced PowerShell scripts to automate software deployments, routine administrative tasks, device configuration, and system remediations.
• Security & Compliance Collaboration: Partners with Security and Infrastructure teams to maintain endpoint security hygiene, manage Microsoft Defender for Endpoint (EDR) policies, execute vulnerability remediations, and enforce Conditional Access policies via Entra ID.
• Systems Infrastructure & Support: Supports enterprise communication and collaboration platforms including Office 365 (Exchange, Teams, SharePoint) and basic LAN/WAN networking components (DNS, DHCP, VPNs, subnets).
• Inventory & Asset Lifecycle: Manages asset tracking, device lifecycle refreshes, hardware procurement planning, and standardized image maintenance across the organization.
• Documentation & Continuous Improvement: Creates and maintains comprehensive technical artifacts, standard operating procedures (SOPs), and end‑user knowledge base articles. Standardizes support workflows to improve overall service desk efficiency.

Qualifications:

Required:

• Education / Experience: Bachelor’s degree in Information Technology, Computer Science, or a related technical field (or equivalent hands‑on experience).
• Work Experience:
  • Minimum of 5+ years of hands‑on experience in enterprise IT desktop support, systems administration, or endpoint engineering.
  • Proven experience configuring, managing, and troubleshooting Microsoft Intune and Windows Autopilot in a cloud or hybrid environment.
  • Strong expertise supporting Windows 10/11, Office 365, and Microsoft Entra ID (formerly Azure AD).
• Automation: Proficiency in PowerShell scripting for endpoint management, automated software distribution, and administrative tasks.
• Security: Hands‑on experience with endpoint detection and response tools (e.g., Microsoft Defender for Endpoint).
• Network & Systems Awareness: Solid working knowledge of Active Directory, Group Policy (GPO), TCP/IP networking, DNS, DHCP, and VPN configurations.

Preferred:

• Certifications (Highly Preferred):
  • Microsoft Certified: Endpoint Administrator Associate (MD-102)
  • CompTIA Network+ and/or CompTIA Security+
• Experience operating within a global, multi‑site LAN/WAN architecture.

Salary Range (applicable to California):

$35.00 – $42.00 per hour DOE

Skills & Abilities:

• Strong leadership and mentoring capabilities with a service‑oriented mindset.
• Exceptional analytical and root‑cause problem‑solving skills.
• Outstanding communication skills (written and verbal), capable of engaging effectively with executive leadership, non-technical staff, and vendor partners.
• Excellent adaptability in a fast‑paced environment with the flexibility to manage competing project priorities.
• Ability to exercise independent judgment, initiative, and discretion in critical technical situations.

Why you’ll want to join our team:

Teamwork as a core value.

At Hygiena, our emphasis on teamwork and cross‑functional communication enables us to build stronger bonds within our business.

Be a part of something big

Hygiena plays a critical role in helping to prevent global health crisis such as foodborne illness, healthcare‑associated infections, and other outbreaks.

Giving back to our communities

Hygiena believes in giving back by supporting local organizations committed to improving the lives of children and youth in our communities.

Benefits and Perks:

• 15 days of PTO & 10 paid company holidays
• Medical with HSA employer contribution, Dental, Vision available 1st of the month after start date
• Company paid Life Insurance, Short* and Long‑Term Disability and an Employee Assistance Program
• 401(k) with Safe Harbor and Profit‑Sharing employer contributions
• Tuition Reimbursement program
• Charitable Contribution matching
• Employee Referral bonus opportunities

*State paid short-term disability for California based employees

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.