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Desktop Support Technician II (Virtual Service Desk Tech)

NCI

Myrtle Point (OR)

Remote

USD 50,000 - 70,000

Full time

Today
Be an early applicant

Job summary

A leading IT services provider in Myrtle Point, Oregon, is seeking a technical support specialist. This role involves assisting users, resolving issues, and supporting hardware/software installations. Candidates must have a high school diploma, public trust clearance, and strong communication skills. The company offers opportunities for career growth, flexible work arrangements, and recognizes veterans. A supportive work environment awaits you.

Benefits

Opportunity for career advancement
Flexible work arrangement
Supportive work environment

Qualifications

  • Public Trust Clearance by start date.
  • ITILv4 Foundation Training and Certification to be obtained within 120 days after hire.
  • 2-7 years of experience with a high school diploma.
  • Strong verbal and written communication skills.

Responsibilities

  • Provide technical assistance to computer users through phone, email, and instant messaging.
  • Respond to trouble tickets and resolve user problems effectively.
  • Support hardware/software installation and configuration for personal computers.
  • Maintain an audit trail and statistical records of reported issues.

Skills

Technical assistance
Problem resolution
Communication skills
Remote work ability

Education

High school diploma

Tools

Google Suite
Microsoft Office
ServiceNow
Job description
Overview

Employer Industry: Information Technology Services for Government Agencies

Why consider this job opportunity
  • Opportunity for career advancement and growth within the organization
  • Supportive and collaborative work environment
  • Flexible work arrangement with the option for remote work
  • Recognized as a 2024 Military Friendly Employer, reflecting commitment to hiring veterans
  • Engaging work in a prime role supporting a $807 million task order with the GSA's Office of Digital Infrastructure Technologies
What to Expect (Job Responsibilities)
  • Provide technical assistance to computer users through phone, email, and instant messaging
  • Respond to trouble tickets and resolve user problems effectively
  • Support hardware/software installation and configuration for personal computers
  • Maintain an audit trail and statistical records of reported issues and conditions
  • Interact daily with customers to ensure productivity and provide peer feedback
What is Required (Qualifications)
  • Public Trust Clearance by start date
  • ITILv4 Foundation Training and Certification, to be obtained within 120 days after hire
  • 2-7 years of experience with a high school diploma
  • Proven ability to work independently in a remote environment with limited supervision
  • Strong verbal and written communication skills to interact with all levels of staff and clients
How to Stand Out (Preferred Qualifications)
  • 2 years of experience with Windows and/or Mac desktop support
  • 2 years of experience with smartphone support
  • 2 years of experience with remote support tools
  • Proficiency in Google Suite, Microsoft Office, Slack, and ServiceNow
  • Willingness to work a variety of shifts, including holidays as scheduled

#InformationTechnology #GovernmentServices #RemoteWork #CareerGrowth #VeteranFriendly

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