Desktop Support Technician II Folsom CA USA 95630

Strategic Systems; Folsom (CA); On-site; USD 48,000 - 55,000; Full time

Job summary

A leading company specializing in IT solutions is seeking a Desktop Support Technician II in Folsom, CA. The role involves supporting and troubleshooting PC hardware and software systems, with responsibilities including training employees and resolving technical issues. Ideal candidates will have 3-6 years of experience, particularly in deskside support, and possess an A+ certification.

Qualifications

• 3-6 years’ experience supporting PC hardware and software.
• Ability to lift up to 50 lbs.
• Comfortable providing hands & feet support for server and network.

Responsibilities

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripherals.
• Fresh Install, Move, Add, Change (IMAC) tasks.
• Escalates problems to a higher level of support when needed.

Skills

Deskside Support

Customer Service

Troubleshooting

Education

A+ certification

Job description

CMPCJP00060427 Client : COMPUCOM / GE VERNOVA Job Title : Desktop Support Technician II Location : 1900 Prairie City Road Folsom CA USA 95630 Duration : 3 Months contract to hire Max Pay rate : $23.00 / hr Candidates should have 3-6 years’ experience supporting PC Hardware and software. Tech should be able to confidently and safely lift up to 50 lbs as well as be able to navigate between buildings and the production floor to support users. PC Hardware and software. Comfortability providing hands & feet support for Server and Network is a plus. Experience supporting mobile data plans, mobile networks, and devices is a plus. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Network connection issues, track network connections back to network switches. Escalates problems and issues to a higher level of support if unable to resolve. Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates. Interacts with customers, responding to routine technical questions or request for information. Top 2 Skills Deskside Support, and Customer Service, Work hours - M-F 8 am-5 PM. Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call. A+ certification is a plus, experience a minimum of 3 years."

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Desktop Support Technician • Folsom, CA, United States