Desktop Support Technician II

SEAKR; Centennial (CO); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) retirement plan

Year-end bonus

Paid vacation, sick, bereavement, FMLA

Job summary

SEAKR Engineering in Centennial, CO is hiring a Desktop Support Technician II to join our IT team, focusing on end-user devices, OS imaging, software deployment, and endpoint management.

You will deliver proactive technical support, manage requests within SLAs, and work with IT Infrastructure to resolve escalations. Candidates must have DoD 8140/8570 IAT II (Security+ or equivalent) or the ability to obtain it.

Qualifications

• 2–3 years of technical desktop support experience.
• Strong written and verbal communication with a customer-first mindset.
• Proficiency with Windows OS and Office 365.
• Understanding of Active Directory and Group Policy.
• PowerShell scripting for automation and AD queries.
• DoD 8140/8570 IAT II-compliant certification (Security+ or equivalent) or ability to obtain.

Responsibilities

• Provide excellent customer service and communicate effectively with end-users.
• Manage, prioritize, and resolve tickets within SLAs.
• Support desktop hardware, software, and network-related issues.
• Install, configure, and troubleshoot desktops, laptops, and peripherals.
• Use endpoint management systems for OS imaging and software deployment.
• Document desktop hardware, software, and network configurations.
• Maintain workstation inventory and assist with MDM enrollment and policies.
• Collaborate with IT Infrastructure to resolve escalated issues.
• Assist with maintenance and administration of the desktop environment.

Skills

Desktop support experience

Customer-first mindset

Ticketing systems

Troubleshooting

Windows OS

PowerShell

Active Directory

Group Policy

Tools

PowerShell

Active Directory

Group Policy

Microsoft 365

MDM enrollment tools

Job description

Join SEAKR Engineering, a leading-edge provider of advanced electronics for space applications. Pushing the boundaries of technology on a mission to change the world for the better from space.

Job Description

We are seeking a skilled Desktop Support Technician II to join our IT team. You will provide technical support, focusing on desktop hardware, software, and network connectivity. You will utilize Enterprise Endpoint Management Systems for deployment and management. This role focuses strictly on end-user devices and does not include core network or server administration.

Responsibilities

• Provide excellent customer service and communication to end-users.
• Manage, prioritize, and resolve support tickets within established SLAs.
• Provide technical support for desktop hardware, software, and network-related issues.
• Install, configure, and troubleshoot desktops, laptops, and peripherals.
• Utilize Enterprise Endpoint Management Systems for OS imaging and software deployment.
• Maintain documentation of desktop hardware, software, and network configurations.
• Maintain inventory of workstation hardware and software.
• Assist with Mobile Device Management (MDM) enrollment and policies.
• Collaborate with IT Infrastructure teams to resolve escalated issues.
• Assist with the maintenance and administration of the desktop environment.

Qualifications

Required Skills:

• Strong written and verbal communication skills with a customer-first mindset.
• Ability to work independently and collaborate effectively as part of a team.
• 2–3 years of experience in technical desktop support.
• Experience managing and prioritizing queues within support ticketing systems.
• Strong troubleshooting and analytical problem-solving skills.
• Strong knowledge of Microsoft Windows operating systems and Office Suite/Microsoft 365.
• Understanding of Active Directory and Group Policies.
• Proficiency in PowerShell for automation and AD queries.
• DoD Compliance: Possession of, or ability to obtain, a DoD 8140 / 8570 IAT Level II compliant certification (such as CompTIA Security+).

Desired Skills & Certifications

• Active Technical Certifications: CompTIA (A+, Network+, Linux+), Microsoft Certified Fundamentals/Associates, or equivalent industry credentials.
• Familiarity with Remote Support Tools and unattended installers.
• Experience with OS system imaging and deployment.
• Experience with Linux-based environments.

Additional Information

Compensation: Base pay range is $27-35/hour, depending on qualifications. SEAKR has very rich medical, dental and vision insurance plans, along with a generous 401(k) retirement plan. In addition to base salary, employees are eligible for a year-end bonus. SEAKR offers a variety of paid leave, such as vacation, sick, bereavement, and FMLA.

SEAKR is an Equal Opportunity Employer - All your information will be kept confidential according to EEO guidelines.

US Citizenship Required

Applications will be accepted until 8/28/26.