Desktop Support Technician II

Jobs via Dice; Bedford (OH); On-site; USD 55,000 - 60,000; Full time

Job summary

A leading company in Bedford, Ohio is seeking a Desktop Support Technician II to ensure smooth operation of desktop systems. You will provide technical expertise, collaborate with users, and manage hardware and software troubleshooting to support operations effectively, suitable for those looking to advance their technical careers.

Qualifications

• Proven hands-on experience with hardware troubleshooting and maintenance.
• Strong technical knowledge of desktop hardware and software.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Diagnose and resolve hardware and software issues for desktop systems.
• Perform system imaging and configuration for optimal performance.
• Manage Active Directory tasks, including user setup.

Skills

Troubleshooting

Technical Support

Problem-Solving

Communication

Education

Associate degree or equivalent experience

Tools

Microsoft Windows Operating Systems

Linux environments

Microsoft Office

Job description

Join to apply for the Desktop Support Technician II role at Jobs via Dice

2 days ago Be among the first 25 applicants

Join to apply for the Desktop Support Technician II role at Jobs via Dice

Get AI-powered advice on this job and more exclusive features.

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!

Description

We are looking for a skilled Desktop Support Technician II to join our team in Bedford, Ohio. In this role, you will provide technical expertise and assistance to ensure smooth operation of desktop systems, hardware, and software. If you have a proactive mindset and enjoy solving complex technical challenges, this position offers an excellent opportunity to grow your career.

Responsibilities:

Diagnose and resolve hardware and software issues for desktop systems, peripherals, and related components.

Perform system imaging and configuration to ensure optimal performance and security.

Provide technical support for Microsoft Windows Operating Systems, Linux environments, and thin clients.

Collaborate with users to troubleshoot and resolve technical problems, presenting solutions in an easy-to-understand manner.

Manage Active Directory tasks, including user setup and access permissions.

Research and implement solutions for technical challenges, ensuring minimal disruption to operations.

Maintain and update documentation related to system configurations, processes, and troubleshooting procedures.

Conduct routine maintenance and upgrades for desktop hardware and software.

Prioritize and manage multiple tasks effectively while addressing urgent issues.

Ensure compliance with security protocols when handling confidential materials.

Requirements

Associate degree or equivalent experience in a related field.

Proven hands-on experience with hardware troubleshooting and maintenance.

Strong technical knowledge of desktop hardware, peripherals, and Microsoft Windows Operating Systems.

Familiarity with Linux systems, thin clients, and system imaging processes.

Proficiency in Microsoft Office applications and other business software.

Excellent analytical skills and attention to detail for problem-solving.

Ability to research and stay updated on industry-related tools and solutions.

Strong communication skills to explain technical concepts to non-technical users.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at Jobs via Dice by 2x

Sign in to set job alerts for “Desktop Support Technician” roles.

Bedford, OH $55,000.00-$60,000.00 3 days ago

Akron, OH $43,900.00-$45,000.00 1 month ago

Valley View, OH $65,000.00-$70,000.00 1 week ago

Independence, OH $50,000.00-$60,000.00 2 days ago

Cleveland, OH $44,000.00-$50,000.00 2 weeks ago

Brecksville, OH $45,000.00-$55,000.00 4 days ago

IT Field Support Technician-ERP/Business Applications Support

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.