Desktop Support Technician (flex-hybrid)

UCLA Outpatient Clinics; Los Angeles (CA); Hybrid; Full time

Job summary

An established industry player seeks a Desktop Support Technician to provide exceptional support to faculty, staff, and students. This flexible hybrid role combines remote and on-site work, allowing you to deliver top-notch customer service while troubleshooting hardware, software, and network issues. You'll play a vital role in ensuring the smooth operation of computer systems and devices, contributing to a positive user experience. If you're passionate about technology and enjoy helping others, this position offers a dynamic environment where your skills can shine and make a real difference.

Qualifications

• Experience in providing desktop support for hardware and software issues.
• Ability to troubleshoot technical problems effectively.

Responsibilities

• Provide desktop support and training to faculty, staff, and students.
• Ensure high-level customer service and technical assistance.

Skills

Customer Service

Technical Troubleshooting

Hardware Support

Software Support

Network Support

Education

Associate's Degree in Computer Science or related field

Relevant Certifications (e.g., CompTIA A+)

Tools

Desktop Support Tools

Remote Support Software

Job description

Description

Under the general supervision of the UCLA Health Sciences Schools’ Client Services Desktop Support Manager, the Desktop Support Technician (DST) is responsible for providing desktop support to the UCLA Health Sciences faculty, staff, and students.

This position provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, network and related computer systems, handheld and peripheral devices and ensures their operation for individuals and groups of computer users.

The DST provides a high-level of customer service in accordance to the values of UCLA Digital Technology (DGIT). Some support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.

This flexible hybrid role allows for a blend of remote and on-site work, requiring presence as needed based on operational requirements. Please note, travel to the “home office” location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $29.03 - $46.71 hourly. The University anticipates offering a salary between the minimum and midpoint of this range.