Desktop Support Technician – Entry Level 1 (Windows & MAC)

Up Closets of Charleston; Milpitas (CA); On-site; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking an Entry Level Desktop Support Technician to join their dynamic team in a supportive environment. In this role, you will receive hands-on training while learning to monitor hardware performance, install and configure new systems, and troubleshoot software issues. The company values a people-first approach, fostering growth and development among its employees. If you're a self-starter with a positive attitude and a passion for technology, this is your chance to make a meaningful impact in a collaborative team setting. Join us in shaping the future of work together!

Qualifications

• Entry-level position suited for recent graduates with up to 1 year of experience.
• Skills in installation and troubleshooting of software and hardware are essential.

Responsibilities

• Monitor computer hardware performance and diagnose system issues.
• Install, configure, and upgrade software applications and troubleshoot problems.

Skills

Technical skills in installation and troubleshooting

Customer service experience

Office 365 support

Critical thinking

Communication skills

Adaptability

Education

Recent graduate

A+ certification

Tools

Microsoft Windows 10

MAC OS

Microsoft Office 365

Cisco AnyConnect VPN

SCCM

Crashplan

McAfee AV

Adobe Suite

Job description

Desktop Support Technician – Entry Level 1 (Windows & MAC)

Milpitas, CA

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

We are seeking to hire an Entry Level 1 Desktop Support Technician to join our team. We will provide the right candidate with hands-on education and training to enable the candidate to perform the responsibilities described below. The ideal candidate will be a self-starter, focused on positive outcomes for the customer. The candidate will be inquisitive by nature, able to view situations from multiple angles, and will naturally take the lead to resolve problems when they arise. Finally, the ideal candidate will be confident in themselves to suggest improvements when they observe deficiencies.

Primary Responsibilities you will learn:

• Monitoring computer hardware performance and diagnosing system issues
• How to install new hardware in computers including adding/replacing computer memory (RAM), installing disk drives
• How to replace worn or defective parts and clean computer hardware according to manufacturers’ specifications
• Performing equipment testing following repairs
• Setting up new configurations for computers including OS image deployment
• Installing, configuring, and upgrading software applications including rollout projects
• Troubleshooting and resolving software application and OS-related problems
• Using IT Service Management tools and systems to track and route cases (problem and request tickets) including standards for updating and changing case standards
• Identifying, prioritizing, and escalating situations requiring urgent attention
• Performing system health checks and mitigation to meet software and security standards including encryption, patching, and backup

The core client hardware and software environment to be supported includes (but is not limited to) - Lenovo Thinkpad laptops, Apple MacBooks, MAC OS, Microsoft Windows 10 OS, Microsoft Office 365 / 2011/ 2016, Crashplan, McAfee AV / ePO, Cisco AnyConnect VPN, Adobe Suite, PingID, SCCM, Casper.

Knowledge and Skill Requirements:

This is an entry-level position ideally suited to a recent graduate with up to 1 year of experience with 1 or more of the following:

• Technical skills in installation and troubleshooting of relevant software and hardware
• Knowledge and experience providing customer services, preferably in an IT service environment
• Using any case management/support ticketing and knowledge-based systems
• Experience supporting Office 365
• A+ certification
• Positive attitude and collaborative approach in working within a team environment
• Strong oral and written communication skills
• Ability to learn and adapt quickly to changes
• Critical thinking and analytical capabilities in troubleshooting and problem-solving
• Planning, organizing, and prioritizing skills
• Ability to be flexible and handle stressful situations at times.