Desktop Support Technician, Associate

LCG, Inc.; Maryland; On-site; USD 38,683 - 48,147; Full time

Benefits offered by this job

Health insurance options

Paid leave

Professional development

Job summary

A technology solutions provider in Bethesda, MD seeks a skilled Desktop Support Technician, Associate, to provide technical support for hardware, software, and mobile devices. The ideal candidate should have a strong background in Windows and Apple environments, troubleshooting skills, and excellent communication abilities. Required qualifications include an Associate's Degree in Computer Science and at least 3 years of desktop support experience. The compensation range is $28.08 to $34.95 per hour, complemented by a comprehensive benefits package.

Qualifications

• 5 years of computer service experience preferred.
• At least 3 years of Windows desktop support experience.
• Experience in computer asset reporting and mobile device support.
• At least one micro-certification in computer services.

Responsibilities

• Provide Microsoft Windows laptop and desktop support in an enterprise environment.
• Troubleshoot client connectivity issues.
• Manage distribution lists and permissions.
• Document, track, and monitor support tickets.
• Develop training materials.

Skills

Analytical skills

Troubleshooting skills

Interpersonal skills

Knowledge of cloud-based environments

Education

Associate's Degree in Computer Science

Microsoft MCP, CompTIA A+/Net+

Job description

Time period: 12 month duration (May 2026 to Early May 2027)

Location: Bethesda, MD

Required Clearance: Active Public Trust

Required: Active NIH Badge (must be currently active)

Onsite: 5 Days a Week Onsite

Position Overview

LCG is seeking a skilled Desktop Support Technician, Associate to join our dynamic and highly skilled team. In this role, you will provide technical support for hardware, software, operating systems, and mobile devices in an inter‑networked environment. You will work closely with organizational staff to ensure smooth operations, troubleshoot issues, and deliver exceptional service. The ideal candidate will have a strong background in Windows and Apple environments, excellent problem‑solving abilities, and interpersonal skills to communicate effectively with end users and colleagues at all organizational levels.

Key Responsibilities

• Provide Microsoft Windows laptop and desktop support in an enterprise environment.
• Troubleshoot client connectivity issues to Open Directory and Active Directory in a domain environment.
• Manage distribution lists, security groups, and permissions for computer and user accounts.
• Configure and support file server connectivity, including drive mappings and file permissions.
• Provide MS Outlook and Office 365 application support.
• Implement and maintain security configurations and settings for Windows clients.
• Perform basic hardware configuration, software upgrades, and installations for PCs.
• Manage Windows OS patching and security updates.
• Troubleshoot network services, including wireless connectivity issues.
• Configure and maintain full disk encryption for desktops and laptops.
• Provide anti‑virus and anti‑spyware support.
• Offer mobile device management (MDM) assistance for iOS and Android devices.
• Respond to user requests, provide technical support, and deliver training when needed.
• Document, track, and monitor support tickets to ensure timely resolution.
• Review, maintain, and enforce standard operating procedures (SOPs).
• Escalate complex issues to senior technicians when necessary.
• Develop and deliver training materials, including GenAI usage resources for clients.
• Utilize Microsoft Azure and AWS for user management and backend services.
• Develop generative tools leveraging cloud providers for model inferencing.

Requirements

Education and Certifications

• Associate's Degree in Computer Science or a related field, or equivalent work experience.
• Microsoft MCP, CompTIA A+/Net+, or equivalent certifications preferred.

Experience

• 5 years of computer service experience preferred.
• At least 3 years of Windows desktop support experience.
• Experience in computer asset reporting and mobile device support.
• At least one micro‑certification in computer services.

Additional Requirements

• Active NIH Badge (required).
• Must be able to pass a Public Trust Background Investigation to handle sensitive, non‑classified data.
• Ability to stay current with emerging technologies and propose innovative solutions.

Skills and Knowledge

• Strong analytical, troubleshooting, and problem‑solving skills.
• Knowledge of desktop support policies and procedures.
• Excellent communication and interpersonal skills.
• Ability to work independently as well as collaboratively within a team.
• Understanding of cloud‑based environments (Azure, AWS).

Compensation and Benefits

The projected compensation range for this position is $28.08/hr to $34.95/hr benchmarked in the Washington, D.C. metropolitan area. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.