Desktop Support Technician 2nd shift-weekend

Kraft & Kennedy, Inc.; Tennessee; On-site; USD 60,000 - 70,000; Full time

Job summary

Kraft & Kennedy, Inc. is seeking a Desktop Support Technician for their 2nd shift, offering a salary range of $60,000 to $70,000. The role involves providing remote and on-site support for diverse clients, requiring strong technical skills along with a Bachelor's degree or equivalent experience. This full-time position offers a supportive team environment and opportunities for professional growth.

Benefits

Medical and dental insurance

401k with company match

Holidays/vacation/sick days

Training on the latest technologies

Qualifications

• Bachelor's degree in IT or 3 years related experience.
• Strong customer service and communication skills required.
• Experience with Windows Server and virtualization preferred.

Responsibilities

• Provide remote support using industry standard tools.
• Assist clients on-site as needed.
• Handle server, network, and security issues.

Skills

Customer Service

Problem Solving

Technical Troubleshooting

Communication

Organization

Education

Bachelor's Degree in IT or related field

3 years of related work experience in lieu of a degree

Tools

Windows Server

Exchange Infrastructure

MS Office

Virtualization

Storage Systems

Job description

Desktop Support Technician 2nd shift-weekend

Desktop Support Technician 2nd shift-weekend

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Kraft & Kennedy, Inc. provided pay range

This range is provided by Kraft & Kennedy, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

Direct message the job poster from Kraft & Kennedy, Inc.

Work alongside the best minds in technology.

The Support Practice Group of Kraft Kennedy is seeking applicants for the 2nd shift full time position of Desktop Support Technician.

The schedule is

• Thursday through Monday, 4:30 pm to 1:30am eastern

or

• Friday through Tuesday, 4:30pm to 1:30am eastern

( adjusted hours for other time zones)

You must be located in one these areas to be eligible for an interview.

NY,CT, IL, DC, DE, Fl, GA, Mass, KY, FL, PA, MD, TN, VA, DC, TX, VT, WA, OH, UT, SC and NC.

The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering.

This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.

Responsibilities

· Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.

· Provide on site assistance to clients on an as needed basis.

· Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.

· Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.

· Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.

· Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.

· Provide regional local on-site client support, as necessary.

Qualifications

· Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.

· Strong customer service and communication skills.

· Very organized and detail oriented, with a high degree of accuracy and follow up.

· Strong problem solving and technical troubleshooting skills.

· Experience supporting environments with Windows Server and Exchange infrastructure is preferred.

· Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory.

· Some combined industry experience with Windows desktops.

· Virtualization and storage experience strongly preferred.

· MCSE and/or related technical certifications are strongly preferred.

The base pay for this position has a salary range of $60,000 to $70,000. The actual salary offer will take in to account a wide range of factors including the individual’s qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

• Family oriented team environment with strong emphasis on work life balance
• Medical, dental, HSA, life and long-term disability insurance
• 401k with company match
• Holidays/vacation/sick days
• Training on the latest technologies

Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting, Computer Networking Products, and Computer and Network Security

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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