Desktop Support Technician

TEKsystems; West Sacramento (CA); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Paid time off

Job summary

TEKsystems is hiring for an IT Help Desk role in West Sacramento, CA. The position is contract-to-hire and requires handling incidents, providing first-time resolution, and escalating when needed.

You will maintain ticket quality, ensure accurate records, and deliver a consistent user experience. Hybrid work arrangement applies; strong focus on customer service, Windows 10, ServiceNow, Active Directory, and ITIL foundations.

Qualifications

• Experience in help desk or service desk environments.
• Proficient with Windows 10 and Microsoft 365.
• Familiar with ServiceNow and ITIL foundations.
• Strong customer service skills.
• Spanish language skills.

Responsibilities

• Handle incidents and IT service requests.
• Provide first-time resolution where possible.
• Escalate to local or specialist teams when required.
• Maintain ticket quality and accurate records.
• Deliver a strong, consistent user experience.

Skills

Help desk

Service desk

Ticketing system

Active Directory

ITIL

Microsoft 365

Windows 10

ServiceNow

Spanish language

Desktop support

Technical support

Tools

ServiceNow

Active Directory

Job description

Description

Key Accountabilities

Handle incidents and IT service requests.

Provide first-time resolution where possible.

Escalate to local or specialist teams when required.

Maintain ticket quality and accurate records.

Deliver a strong, consistent user experience.

First Contact Resolution (FCR)

Customer Satisfaction (CSAT)

Average handling time

Ticket quality score

Key Accountabilities

Handle incidents and service requests.

Provide first-time resolution where possible.

Escalate to local or specialist teams when required.

Maintain ticket quality and accurate records.

Deliver a strong, consistent user experience.

Measure of Success

First Contact Resolution (FCR)

Customer Satisfaction (CSAT)

Average handling time

Ticket quality score

Skills

Help desk, Support, Help desk support, Service desk, Customer service, Desktop, Windows 10, Servicenow, Ticketing system, Active directory, Technical support, ITIL, ITIL Foundation Certification, Microsoft 365, Endpoint Support Experience, Spanish Language Skills

Job Type & Location

This is a Contract to Hire position based out of West Sacramento, CA.

Pay and Benefits

The pay range for this position is $28.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in West Sacramento,CA.

Application Deadline

This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.