Desktop Support Technician

Lensa; Vienna (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology services company is seeking an entry-level Technical Support role for its team in Tysons, VA. The position focuses on providing exceptional IT customer service, troubleshooting hardware and software issues, and assisting users with equipment installations and configurations. Candidates who possess MacOS skills will be preferred. Competitive hourly rates and comprehensive benefits are offered for this fully onsite role.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Employee Assistance Program

Paid Time Off (PTO)

Qualifications

• Excellent service in IT customer requests.
• Experience in hardware and software troubleshooting.
• Ability to work independently and on-call.

Responsibilities

• Provide technical support for IT issues.
• Install and upgrade IT equipment.
• Troubleshoot hardware and software problems.

Skills

Technical support

Troubleshooting

Customer service

MacOS skills

Job description

13 hours ago Be among the first 25 applicants

Lensa partners with DirectEmployers to promote this job for TEKsystems.

Description

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Provide excellent service while fulfilling IT customer requests or resolving IT customer problems.
• Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible.
• Perform installations, upgrades, and decommission of IT equipment used by the workforce. These items include but are not limited to: laptops, desktops, MFP, fax machines and mobile devices.
• Be familiar with and follow team policies, processes and procedures.
• Provide technical support and assist IT customers in the use of hardware and software.
• Resolve routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage other departments for more complex problems.
• Image and configure workstations in accordance with standard operating procedures.
• Provide technical support to board members and corporate officials provided hardware devices and software as needed.
• Provide infrequent hands on support to other departments during implementations and problem resolution.
• Provide timely and accurate updates to incident, request and problem management system.
• Serve “on-call” shift as assigned.
  
  

Additional Skills & Qualifications

• MacOS skills are a plus
  
  

Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully onsite position in Tysons,VA.

Application Deadline

This position is anticipated to close on Jun 23, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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