Desktop Support Technician

Compucom Staffing; Sterling (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading IT staffing company is seeking a Desktop Support Technician to provide on-site support in Sterling, VA. The role includes repairing PC hardware, troubleshooting software issues, and managing tickets using ServiceNow. Ideal candidates should have 3-5 years of relevant experience, especially in fast-paced environments, and be comfortable providing in-person technical support.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Qualifications

• 3-5 years of experience supporting PC Hardware and Software.
• Experience supporting an engineering or manufacturing environment.
• Understanding of enterprise technologies like Windows 10 and imaging.

Responsibilities

• Repair, test, image and clean PCs, laptops, monitors, printers.
• Assist with installations, configurations, upgrades, and security procedures.
• Provide on-site support for end-users.

Skills

PC Hardware support

Network troubleshooting

Customer service

On-site technical support

Asset management

Tools

ServiceNow Ticketing System

Office 365

Job description

Join to apply for the Desktop Support Technician role at Compucom Staffing

Join to apply for the Desktop Support Technician role at Compucom Staffing

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Sterling, VA and provide end-user support. M-F, 8:00am-4:30pm. Occasional on-call to cover vacations and late hours / weekend support.

Duties And Responsibilities

• Be able to account for work using visual task board, ServiceNow Ticketing System, and during regular team stand-up meetings.
• Repair, test, image and clean PCs, laptops, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure and add all hardware.
• Experience with asset management. Install, Move, Add, and Change (IMAC). Large IMAC events expected for client printer migration and PC refreshes.
• Assure client that all tickets that require follow-up work and/or calls receive appropriate attention.
• Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment. Perform backup, recovery, and security procedures both planned or during emergencies. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
• Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration tasks both planned or during emergencies.
• Comfortable with face-to-face interactions and will be required to provide technical support to end users in-person at the customer's site.
• Back up and burn end user data.
• Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.
• Assist Site Leader in the execution of established processes and escalations.
• Ability to handle multiple projects.
• Experience working in an enterprise environment.
  
  

Skills And Qualifications

• Candidates should have 3 – 5 years' experience supporting PC Hardware and Software. Basic network troubleshooting plus comfort level to act as Smart Hands for infrastructure issues required. Ideally, have experience supporting an engineering and / or manufacturing enterprise environment.
• Confident and positive attitude to deliver great customer experience and to be invigorated by constant personal interaction. Candidates who demonstrate high energy are desired given fast-paced environment.
• Candidate must have a deep understanding of diagnosing, troubleshooting, and replacing PC / laptop hardware internal components (motherboard, hard drives, RAM, CPU), an understanding of troubleshooting PC software (Windows blue-screen, Outlook, connecting network printers).
• Working experience or strong understanding of enterprise technologies (Office 365, Windows 10 Professional, imaging, and ticketing systems).
• Having experience supporting applications related to engineering, manufacturing, and logistics is a plus.
  
  

Soft Skills

• Candidates must have the ability to work with strong personalities.
• Coachable, team player able to meet customer expectations regularly and respond well to feedback from leadership.
• Candidate must have an understanding or work experience of server and network support within an enterprise to provide Smart Hands / Feet support.
• Dependability: both to get work done independently, attendance, and for availability to work scheduled hours. Trusted to work proactively is a key attribute given limited site IT.
• Energetic, professional, heads-down, social, and process-driven.
  
  

Wage Range

The hourly rate for this position is between $18.00 - $26.40 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

CompucomStaffing TM, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

INDCCStaffing

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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