Desktop Support Technician

Zones IT Solutions; Spartanburg (SC); On-site; USD 71,635,000 - 79,901,000; Full time

Job summary

Zones IT Solutions is seeking a Warehouse Deskside Support Technician (L1) to provide onsite IT support for distribution centers in Spartanburg, SC. The role ensures high availability of mission-critical warehouse and end-user technologies that support daily operations.

Aligned with enterprise desktop engineering standards, you will work with modern endpoint management, security practices, and clear role expectations while handling incidents in ServiceNow and supporting RF scanners and printers.

Qualifications

• 2+ years IT support experience.
• Experience with ITSM tools (ServiceNow).
• Strong troubleshooting and communication skills.

Responsibilities

• Provide onsite and remote IT support for end users.
• Manage incidents and service requests via ServiceNow.
• Ensure end-to-end ownership of tickets.
• Troubleshot hardware, software, and connectivity issues.
• Support device lifecycle (deployment, imaging, replacement).
• Maintain asset inventory and documentation.
• Support warehouse devices including RF scanners and industrial printers.
• Perform proactive maintenance and audits.
• Working from Heights up to 45ft to Support / Manage FD Cabinets.

Skills

IT support experience

Troubleshooting

Communication

Tools

ServiceNow ITSM

Intune

SCCM/MECM

Azure AD

Active Directory

Job description

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Position Overview:

Term: 6+ months

Location: Spartanburg, SC

Pay: $25.00 - $28.00; commensurate with experience

Hours:

Wed 10PM - 8AM

Thurs 10PM - 9AM

Friday 10PM - 9AM

Sat 7PM - 7AM

The Warehouse Deskside Support Technician (L1) provides onsite IT support for Distribution Centers, ensuring high availability of mission-critical warehouse and end-user technologies supporting business operations.

Aligned with enterprise desktop engineering standards, ensuring adherence to modern endpoint management, security, and support practices, while driving clarity in role expectations, technology stack, and responsibilities to enhance hiring effectiveness and attract high-quality enterprise talent.

What you will do as the Desktop Support Technician:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Key Responsibilities

• Provide onsite and remote IT support for end users
• Manage incidents and service requests via ServiceNow
• Ensure end-to-end ownership of tickets
• Troubleshot hardware, software, and connectivity issues
• Support device lifecycle (deployment, imaging, replacement)
• Maintain asset inventory and documentation
• Support warehouse devices including RF scanners and industrial printers
• Perform proactive maintenance and audits
• Working from Heights up to 45ft to Support / Manage FD Cabinets

Core Technologies & Tools

• Windows 10/11, macOS
• Microsoft 365 (Outlook, Teams, OneDrive)
• Intune, SCCM/MECM, SOTI
• Active Directory, Azure AD
• ServiceNow ITSM
• Networking (TCP/IP, VPN, Wi-Fi)
• Hardware & peripherals support
• RF devices and Zebra printers

What you will bring to the team:

Qualifications

• 2+ years IT support experience
• Experience with ITSM tools (ServiceNow)
• Strong troubleshooting and communication skills

Preferred

• Warehouse or logistics environment experience
• Exposure to RF and industrial printing technologies

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team.

As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic