Desktop Support Technician

Option 1 Staffing Services, Inc.; Mountain View (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Excellent salary

Medical Insurance

401K

Awesome Benefits

Job summary

Option 1 Staffing is actively seeking multiple Desktop Support Technicians for a top 6 community hospital. You will work alongside the Service Desk and Desktop Engineering teams with hardware, software, and other services to deliver technology infrastructure services to their esteemed community.

This role yields candidates an excellent opportunity to contribute in a team environment and develop a clear understanding of the intersection between business and technology, while also progressing

Qualifications

• Proven experience with Active Directory, Office 365 and Windows environments.
• Experience with Windows 11 and Intune MDM or VDI environments.
• Printer support and basic hardware troubleshooting.
• Healthcare setting experience is a plus.

Responsibilities

• Own escalated L2/L3 tickets and set clear expectations for employees.
• Provide user training and guidance related to incidents and requests.
• Develop and maintain knowledge of services and processes.

Skills

Active Directory

Office 365

Windows Desktop

ServiceNow

Exchange/Outlook

Windows 11

Intune MDM

VDI

Printer Support

Healthcare IT

Education

Bachelor's degree preferred

Tools

ServiceNow

Job description

Interested in candidates with experience in Windows 11 & Intune MDM OR VDI environments.

Option 1 Staffing is actively seeking for MULTIPLE Desktop Support Techniciansfor a TOP 6 community hospital in the nation! As the Desktop Support Tech you work alongside the Service Desk and Desktop Engineering teams with hardware, software, and other services to deliver technology infrastructure services to their esteemed community. This role yields candidates an excellent opportunity to contribute in a team environment and develop a clear understanding of the intersection between business and technology, while also progressing their cloud skills.

Responsibilities

• Owning escalated L2/3 tickets and requests as well as setting clear and realistic expectations with employees to contribute to a culture of operational excellence.
• Providing advice and training for users as it relates to incidents and requests.
• Develop and maintain working knowledge of existing services and processes.

Qualifications

• Proven expertise in at least three of the following: Active Directory, 0365, Windows Desktop, ServiceNow ticketing system Exchange/Outlook
• Experience with Windows 11 and Intune MDM OR VDI environments
• Experience providing VP Support
• Printer Support/maintenance
• Bachelor's degree preferred
• 3-5 years of desktop experience
• Healthcare experience is a plus

We Offer

• Excellent opportunity to work for an outstanding, large, and growing company!
• Renown Healthcare Organization - Huge career growth potential!
• Awesome Benefits!
• Excellent salary!
• Medical Insurance
• 401K