Desktop Support Technician

TEKsystems; Lansing (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology services provider is seeking a Desktop Support Analyst in Lansing, Michigan. The role involves troubleshooting desktop systems, maintaining networks, and ensuring excellent customer service. Ideal candidates will have 1-4 years of relevant experience and strong communication skills. This is a fully onsite position with a salary range of $18.00 - $20.00/hr and additional benefits.

Benefits

Medical, dental & vision benefits

401(k) Retirement Plan

Employee Assistance Programs

Transportation benefits

Qualifications

• Elevated analytical and troubleshooting skills.
• Ability to communicate technical data to a wide variety of audiences.
• Self-starter with professionalism.

Responsibilities

• Build and maintain PCs, networks, and telephony systems.
• Identify and resolve technical issues.
• Communicate with leadership to present solutions.

Skills

Desktop support

Windows 10

Troubleshooting

Customer service

Technical support

Education

1-4 years experience as a Desktop Support Analyst

Tools

ITSM ticketing tool

Windows 11

Job description

Description

Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards

Conceives and provides advice and guidance to colleagues regarding incidents

Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance searches for improvement opportunities

Identify, log and resolve technical problems with software applications or network systems

Identifies improvement areas that can be documented

Identify potential changes and system improvements and present to leadership for consideration and implementation

Ensure that work is carried out within agreed service levels and in accordance with department guidelines

Helps to define and add input that will help with the creation, maintenance, and distribution of reports to leadership

Identify improvements and add to client databases with up to date solutions and clear record of activities

Identify, explain and document technical issues in a clear way to clients

Use call logging system to accurately record telephone requests

Create and offer suggested updates to Knowledge Management tool

Communicate with operations leadership, identify solutions to ensure issues are addressed appropriately

Elevated knowledge of Microsoft desktop operating systems and desktop software

Qualifications

Ideally possess 1-4 years’ experience as a Desktop Support Analyst

Elevated analytical and troubleshooting skills

Elevated verbal, written, communication skills with the ability to communicate technical data to a wide variety of audiences

Self-starter and possess level of professionalism that meets our internal and client expectations

Ability to perform in a fast-paced, changing environment with multiple deadline-oriented projects

Elevated experience with Windows 7, 10 OS

Elevated experience using ITSM ticketing tool

Elevated customer service experience in face-to-face, telephone or electronic interaction with clients

Elevated language and Communications Skills

Demonstrates elevated problem-Solving techniques

Strong customer service orientation

Solid understanding of computer support and troubleshooting

Demonstrated ability to work in a team-oriented, collaborative environment

Demonstrated ability to seek solutions to problems using one’s own resources

Skills

Desktop, Windows, Windows 11, Windows 10, Support, Troubleshooting, Hardware, Active directory, Customer service, Technical support, Imaging, Deployment, Help desk

Top Skills Details

Desktop,Windows,Windows 11,Windows 10,Support,Troubleshooting,Hardware,Active directory,Customer service,Technical support,Imaging,Deployment,Help desk

Additional Skills & Qualifications

High level of customer service, documentation and attention to detail.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lansing,MI.

Application Deadline

This position is anticipated to close on Aug 8, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.