Desktop Support Technician

GTS Technology Solutions; Dallas (TX); On-site; USD 45,000 - 79,000; Full time

Job summary

A technology services company in Dallas seeks a Desktop Support Technician to enhance customer support and troubleshoot technical issues efficiently. The role requires strong verbal and written communication skills, along with a bachelor’s degree in a relevant field and desktop support experience. Join a collaborative team offering competitive pay and comprehensive benefits.

Benefits

Medical insurance

Vision insurance

Qualifications

• 2+ years of desktop support experience preferred.
• Competency in call center tracking tools.
• Must pass a Criminal Justice Information Systems background check.

Responsibilities

• Create a positive customer support experience.
• Address and resolve incidents and requests.
• Provide after hours and on-call support as needed.

Skills

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Strong analytical and problem-solving skills

Proficient with Windows Operating Systems

Ability to thrive in a team-oriented environment

Education

Bachelor’s degree in Computer Science or related field

A+ certification

Tools

Active Directory

Microsoft Office Suite

Job description

Direct message the job poster from GTS Technology Solutions

Job Type: Contract-Long Term

Schedule: 7am-7pm ( Must be available to work an 8 hour shift between those hours)

Job Summary: Duties/Responsibilities:

• Creates a positive customer support experience and builds strong relationships through prompt and clear communication, deep problem solving and timely resolution or escalation of end user issues.
• Addresses and resolves incidents and requests; properly logs all incidents and requests; engages appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility, for example, Networking, Security or other teams in the infrastructure.
• Documents resolutions and updates self-help and staff knowledge bases.
• Analyzes and resolves incidents and requests regarding use of application software or hardware.
• Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests.
• · Adheres to and supports ITIL and ITSM standards, policies, and procedures.
• · Maintains and protects confidentiality regarding all aspects of customer and employee information.
• Hardware support to include, but is not limited to, break/fix, deployment and decommissioning of desktop PCs, laptops, tablets, mobile devices, printers and various location specific equipment.
• Installations to include, but not limited to, Microsoft Office, Adobe Suite, Service Now, proprietary systems, and other department specific software.
• Maintains a high degree of customer service for all support queries, ticket response urgency, and adhere to all Service Level Agreements (SLA’s).
• Provides after hours and on-call support as needed.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to explain technical issues to technical and nontechnical staff and customers.
• Strong analytical and problem-solving skills.
• Superior understanding of computer and networking hardware and software systems.
• Ability to thrive in a team-oriented environment.
• Proficient with Windows Operating Systems, Active Directory, and Microsoft Office Suite.
• Proficient with or the ability to quickly learn a broad array of systems hardware and software.
• Ability to upgrade or repair customer standard computer components such as motherboards, monitors or RAM.

Education and Experience:

• Bachelor’s degree in Computer Science or related field or equivalent work experience preferred
• A+ certification or ability to obtain within the first (6) months of employment.
• Desktop Support: 2 years (preferred)
• Competency in call center tracking tools.
• Certifications by manufacturer or product a plus.

Background Clearance and Training:

• Must pass a Criminal Justic Information Systems (CJIS) background check upon hire.
• Must have valid TX driver’s license and clean driving record
• An appropriate level of technical training will be required each year
• Must maintain required compliance training in subjects such as HIPAA, Cybersecurity and PCI

Physical Requirements:

• Periods of sitting at a desk and working on a computer
• Must regularly lift and/or move up to 35 pounds and occasionally up to 50 pounds
• Local travel to customer sites using personal vehicle
• Occasional statewide or out of state travel required for conferences and company events using personal or company provided vehicle
• Frequently required to walk, sit, use hands
• Ability to use standard computer repair tools such as drills, screwdrivers, etc.
• Ability to stand and stoop, kneel, crouch, crawl or climb stairs
• Noise level is usually low to moderate
• Must have availability to provide coverage during service hours of 7a-7p

GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.

As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at GTS Technology Solutions by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

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