Desktop Support Technician

A3 Solutions, Inc.; Columbus, City of Rochester (OH, NY); On-site; USD 40,000 - 65,000; Part time

Job summary

An established industry player is seeking a Desktop Support Technician to provide exceptional support in a dynamic environment. This role involves troubleshooting and repairing computer systems, maintaining user accounts, and ensuring seamless operations within the organization. Ideal candidates will possess strong customer service skills and a solid understanding of Windows OS and Microsoft Office Suite. If you thrive in a collaborative setting and are passionate about technology, this position offers a fantastic opportunity to make a significant impact.

Qualifications

• Experience with break/fix repairs on desktops and laptops.
• Ability to configure and maintain hardware and software systems.

Responsibilities

• Support Windows OS and Microsoft Office Suite in an enterprise environment.
• Document and maintain hardware and software systems.

Skills

Windows OS

Microsoft Office Suite

Customer Service

Desktop Support

Network Support

Hardware Troubleshooting

Software Installation

WiFi and VPN Support

Education

High School Diploma

Technical Certification

Tools

iMac

Various Software Packages

Job description

Desktop Support Technician:

• Not a full-time position - backfill only.
• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Desktop and Network Support.
• Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large iMacs.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• Imaging and image recovery.
• Experience doing break/fix repairs on desktops, laptops.
• Install/reinstall various software packages and updates.
• WiFi and VPN connections; Support of wireless devices.
• GREAT Customer Service skills.