Desktop Support Tech — Windows & Network IT Specialist

MemorialCare Health System; Laguna Hills (CA); On-site; USD 40,000 - 58,000; Full time

Job summary

MemorialCare is seeking a Desktop Support Technician to provide Tier 2 support for PC hardware, networks, and software. The role involves handling incidents and requests via multiple channels, with emphasis on clear communication and timely resolution. Day shift, full-time, located in California.

Candidate should have strong PC hardware knowledge, Windows OS experience, and A+ certification. Healthcare environment experience is preferred, with opportunities for growth within IS Technical and

Qualifications

• Knowledge of PC hardware and networks, installation requirements, and LAN/WAN.
• Familiarity with Microsoft Windows operating systems.
• Strong verbal and written communication to support end users.
• Analytical, logical thinking and problem-solving skills.

Responsibilities

• Builds and installs PCs and peripherals per department standards.
• Explains technical issues clearly to clients and provides guidance during incidents.
• Maintains PCs, networks, telephony endpoints, and peripherals; coordinates desktop migrations.
• Identifies and resolves issues with software applications or network systems.
• Documents progress and reports to leadership; supports process improvements.

Skills

PC hardware

Networks

Microsoft Operating System

Communication skills

Analytical thinking

Healthcare environment experience

Education

A+ Certification

Job description

MemorialCare is seeking a Desktop Support Technician to provide Tier 2 support for PC hardware, networks, and software. The role involves handling incidents and requests via multiple channels, with emphasis on clear communication and timely resolution. Day shift, full-time, located in California.

Candidate should have strong PC hardware knowledge, Windows OS experience, and A+ certification. Healthcare environment experience is preferred, with opportunities for growth within IS Technical and