Desktop Support Tech I – End-User IT & Remote Help

AmTrust Financial Services, Inc.; Town of Florida (NY); On-site; USD 26,174 - 38,572; Full time

Benefits offered by this job

Medical & Dental Plans

401k Savings Plans

Paid Time Off

Job summary

AmTrust Financial Services, Inc. is looking for a Desktop Support Technician in New York, Town of Florida. This role involves providing IT support, troubleshooting issues, and working with desktop, laptop, and network problems as part of a Tier II team. Ideal candidates possess 2–3 years of relevant experience, an Associate’s degree, and knowledge in Windows 10 and Microsoft Office. Competitive pay ranges from $19 to $28 per hour along with a comprehensive benefits package including medical plans, retirement savings, and paid time off.

Qualifications

• 2–3 years of experience in IT Desktop Support with a focus on end-user facing services.
• A+ Certification highly desirable.
• Working knowledge of Help Desk ticketing systems.

Responsibilities

• Provide high quality, service focused support to users.
• Troubleshoot and resolve complex issues.
• Document incidents in the company ticketing system.

Skills

IT Desktop Support

End-user services

Troubleshooting

Customer support

Education

Associate’s degree or proven industry experience

Tools

Windows 10

Microsoft Office Applications

ServiceNow

Cisco Phones

Job description

AmTrust Financial Services, Inc. is looking for a Desktop Support Technician in New York, Town of Florida. This role involves providing IT support, troubleshooting issues, and working with desktop, laptop, and network problems as part of a Tier II team. Ideal candidates possess 2–3 years of relevant experience, an Associate’s degree, and knowledge in Windows 10 and Microsoft Office. Competitive pay ranges from $19 to $28 per hour along with a comprehensive benefits package including medical plans, retirement savings, and paid time off.