Desktop Support Systems Analyst

Nearheal Pty; Northbrook (IL); On-site; USD 40,914 - 58,272; Full time

Benefits offered by this job

Health benefits

401(k) with company match

PTO

Job summary

Nearheal Pty is seeking a Desktop Support Systems Analyst to deliver high-touch IT support across its Northbrook and Downtown Chicago offices. This role requires providing Level 2 technical support for hardware and software issues and supporting executive leaders with professionalism.

With a strong customer-first mindset and experience in Microsoft 365 and AV systems, you will manage incidents effectively, ensuring a seamless experience for end users. Comprehensive benefits and a competitive starting compensation of $36 per hour are offered.

Qualifications

• Strong knowledge of Microsoft 365 applications.
• Hands-on experience with AV and conferencing solutions.
• Ability to provide white-glove support.

Responsibilities

• Provide Level 2 technical support for hardware and connectivity.
• Manage incidents using an ITSM system.
• Support executive leadership and prepare for meetings.

Skills

Microsoft 365 (Outlook, Teams, OneDrive)

Active Directory / Entra ID

AV and conferencing tools

Troubleshooting

Communication skills

Customer-first mindset

Education

Minimum 3 years in enterprise desktop support

Tools

Microsoft Teams Rooms

CompTIA A+ or equivalent

Job description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

About the Role:

We are seeking a customer-focused Desktop Support Systems Analyst to provide high-touch IT support to employees across our Corporate Headquarters in Northbrook and Downtown Chicago, as well as remote users. In this role, you will deliver white-glove technical support, ensuring a seamless experience for end users—from day-to-day troubleshooting to executive-level assistance and conference room technology support. This is a highly visible position that plays a key role in enabling productivity and delivering exceptional employee experience.

What You’ll Do:

End-User Support

• Provide Level 2 technical support for hardware, software, and connectivity issues
• Support both onsite employees and remote users
• Manage and resolve incidents using an ITSM system, ensuring timely resolution
• Deliver outstanding customer service aligned with service expectations

Executive Support

• Provide white-glove support to executive leadership and senior stakeholders
• Prepare and support meetings, including live troubleshooting when needed
• Maintain professionalism, discretion, and responsiveness at all times
• Support Microsoft Teams Rooms and conference room technologies
• Troubleshoot AV systems including displays, video conferencing, and audio
• Ensure meeting rooms are fully functional and ready for use
• Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals
• Perform system imaging, software installations, and device provisioning
• Support device refresh cycles and lifecycle management

Asset Management

• Track and maintain accurate inventory of IT equipment
• Manage asset lifecycle from procurement through disposal
• Support audits and ensure data accuracy in asset systems

What You Bring

• Minimum 3 years in enterprise desktop support
• Strong knowledge of Microsoft 365 (Outlook, Teams, OneDrive, etc.)
• Experience with Active Directory / Entra ID
• Hands‑on experience supporting AV and conferencing tools (e.g., Teams Rooms)
• Strong troubleshooting and problem‑solving skills
• Excellent communication skills with a strong customer‑first mindset
• Ability to support executive stakeholders with professionalism and urgency

Nice to Have

• Experience supporting a corporate headquarters or executive environment
• Microsoft certifications (Endpoint, M365)
• CompTIA A+ or equivalent
• Onsite role supporting both Northbrook and Downtown Chicago locations
• Flexibility to support occasional after‑hours or business‑critical events
• Local travel between office locations required

Why Join Us?

• High‑impact, visible role supporting critical business operations
• Opportunity to work closely with leadership and enhance user experience
• Collaborative, team‑oriented IT environment
• Exposure to modern workplace technologies and enterprise systems

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The starting compensation for this position is $36.00 per hour. This position may be eligible for a performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [e-mail] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

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