Desktop Support Systems Analyst

IDEX; Northbrook (IL); Hybrid; USD 65,000 - 85,000; Full time

Job summary

IDEX is seeking a Desktop Support Systems Analyst to deliver high-touch IT support for employees at Northbrook, with coverage for Downtown Chicago and remote users. You will handle day-to-day issues, executive support, and conference room technology, ensuring smooth productivity and a premium employee experience.

Responsibilities include endpoint management, imaging, device provisioning, and asset lifecycle management, with collaboration across IT teams.

Qualifications

• Minimum 3 years in enterprise desktop support.
• Strong knowledge of Microsoft 365 apps (Outlook, Teams, OneDrive).
• Experience with Active Directory / Entra ID.
• Hands-on experience supporting AV and conferencing tools (e.g., Teams Rooms).
• ITIL Foundation certification and Microsoft certifications are a plus.
• CompTIA A+ or equivalent certification is desirable.

Responsibilities

• Provide Level 2 technical support for hardware, software, and connectivity issues.
• Support onsite employees and remote users; manage incidents using an ITSM system.
• Deliver white-glove executive support to leadership and assist meetings.
• Maintain and troubleshoot Microsoft Teams Rooms and conference room tech.
• Deploy, configure, and manage laptops, desktops, mobile devices, and peripherals.
• Track and manage IT asset inventory and lifecycle; support audits.

Skills

End-user support

Troubleshooting

Customer service

Communication skills

Executive support

Education

ITIL Foundation certification

Microsoft certifications (Endpoint, M365)

CompTIA A+ or equivalent

Tools

Microsoft 365

Active Directory / Entra ID

Teams Rooms

ITSM systems

AV hardware/ conferencing tools

Job description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.About the Role:We are seeking a customer-focused Desktop Support Systems Analyst to provide high-touch IT support to employees across our Corporate Headquarters in Northbrook and Downtown Chicago, as well as remote users.In this role, you will deliver white-glove technical support, ensuring a seamless experience for end users—from day-to-day troubleshooting to executive-level assistance and conference room technology support. This is a highly visible position that plays a key role in enabling productivity and delivering exceptional employee experience.What You’ll Do:End-User SupportProvide Level 2 technical support for hardware, software, and connectivity issuesSupport both onsite employees and remote usersManage and resolve incidents using an ITSM system, ensuring timely resolutionDeliver outstanding customer service aligned with service expectationsExecutive SupportProvide white-glove support to executive leadership and senior stakeholdersPrepare and support meetings, including live troubleshooting when neededMaintain professionalism, discretion, and responsiveness at all timesCollaboration & AV TechnologySupport Microsoft Teams Rooms and conference room technologiesTroubleshoot AV systems including displays, video conferencing, and audioEnsure meeting rooms are fully functional and ready for useEndpoint ManagementDeploy, configure, and maintain laptops, desktops, mobile devices, and peripheralsPerform system imaging, software installations, and device provisioningSupport device refresh cycles and lifecycle managementAsset ManagementTrack and maintain accurate inventory of IT equipmentManage asset lifecycle from procurement through disposalSupport audits and ensure data accuracy in asset systemsWhat You BringMinimum 3 years in enterprise desktop supportStrong knowledge of Microsoft 365 (Outlook, Teams, OneDrive, etc.)Experience with Active Directory / Entra IDHands-on experience supporting AV and conferencing tools (e.g., Teams Rooms)Strong troubleshooting and problem-solving skillsExcellent communication skills with a strong customer-first mindsetAbility to support executive stakeholders with professionalism and urgencyNice to HaveExperience supporting a corporate headquarters or executive environmentITIL Foundation certificationMicrosoft certifications (Endpoint, M365)CompTIA A+ or equivalentWork EnvironmentOnsite role supporting both Northbrook and Downtown Chicago locationsFlexibility to support occasional after-hours or business-critical eventsLocal travel between office locations requiredWhy Join Us?High-impact, visible role supporting critical business operationsOpportunity to work closely with leadership and enhance user experienceCollaborative, team-oriented IT environmentExposure to modern workplace technologies and enterprise systemsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?Total RewardsThe starting compensation for this position is $36.00 per hour. This position may be eligible for performance based bonus plan.Benefits PackageOur comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [e-mail] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.This posting is for an existing vacancy.Artificial intelligence is not used to screen, assess or select applicants.