Desktop Support Specialist 2

1 DexCom Inc; San Diego (CA); On-site; USD 67,910,000 - 101,780,000; Full time

Benefits offered by this job

Full benefits program

Career development opportunities

Tuition reimbursement

Job summary

Dexcom seeks an IT Support professional in San Diego to provide day-to-day technical assistance for employees and VIPs, manage hardware and software upgrades, and ensure secure, efficient computing environments. You will install and troubleshoot laptops, desktops, and peripherals, while maintaining knowledge resources and supporting project initiatives.

Required 2–4 years of related experience with a high school diploma or equivalent; certifications such as CompTIA A+, Google IT Support, or

Qualifications

• 2–4 years of related experience.
• High School diploma or equivalent.
• Certifications such as CompTIA A+, Google IT Support, and HDI-DST are a plus.

Responsibilities

• Provide day-to-day technical support to employees and VIPs in support of their computing environment.
• Recommend hardware and software solutions, including new acquisitions and upgrades.
• Install, configure, and troubleshoot laptops, desktops, workstations, peripherals, and network connectivity.
• Provision, upgrade, and deprovision computers and accessories.
• Maintain passwords and ensure data integrity and file system security for end-users.
• Communicate technical information to other employees.
• Contribute technical knowledge to the Knowledge Base.
• Take on projects and other duties as needed.

Skills

Technical support

Troubleshooting

Hardware knowledge

Software installation

Customer service

Education

High School diploma or equivalent

Tools

Laptops & Desktops

Workstations

Peripherals

Network connectivity

Job description

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Want to be a member of a high performing team who works towards a common goal and supports each other? Do you like your workdays to go by quickly? Do you enjoy hands-on with computers, solving challenges and helping others? If so, this job may be the one for you!

Where you come in:

• You will provide day-to-day technical support to employees and VIPs in support of their computing environment.
• Recommend hardware and software solutions, including new acquisitions and upgrades.
• You will install, configure, and troubleshoot laptops, desktops, workstations, related peripherals, and network connectivity.
• Heavy focus on the provisioning, upgrading, and deprovisioning of computers and accessories.
• You will maintain passwords and ensure data integrity and file system security for the end-user computing environment.
• You will communicate technical information to other employees.
• You contribute technical and procedural knowledge to the Knowledge Base.
• You will take on projects and other duties as needed.

What makes you successful:

• You have a passion for helping people, ensuring that their computer works great!
• You are a great team player, prioritize the team over yourself.
• You are willing to go above and beyond, put yourself in situations that may not always be comfortable.
• You have experience or some of the following certificates: CompTIA A+, Google IT Support Certificate, and HDI Desktop Support Technician (HDI-DST).

What you’ll get:

• A front row seat to life changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required: 0-5%

Experience and Education Requirements: Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at [e-mail].

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

AI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.

Salary: $23.70 - $35.52 #DexcomUS

Since 1999, Dexcom has simplified and revolutionized diabetes management, positively impacting millions worldwide. At Dexcom, we're more than just a medical device company; we're a collective of visionary thinkers, trailblazers, and problem solvers. Our mission transcends the ordinary. We aim to revolutionize healthcare, one groundbreaking technology at a time.