Desktop Support Specialist

Sira Consulting, an Inc 5000 company; Tulsa (OK); On-site; USD 52,000 - 65,000; Full time

Job summary

Sira Consulting, an Inc 5000 company, seeks a hands-on IT Service Desk professional to support desktop environments in Tulsa. You will coordinate desktop changes, prepare rollout requests, and prioritize change requests, ensuring smooth deployments and minimal downtime.

Responsibilities include creating rollout plans, coordinating implementation, tracking progress, and participating in incident handling for desktop changes and antivirus rollout projects.

Qualifications

• Phone support experience required.
• Service desk or technical call center experience required.
• Disciplined, systematic problem solving skills required.

Responsibilities

• Coordinate desktop changes to avoid deployment collisions.
• Prepare requests for rollout.
• Prioritize change requests.
• Create rollout plans for change requests.
• Coordinate implementation process.
• Keep track of requests and ensure they are implemented as planned.
• Participate in incident handling for desktop changes.
• Participate in projects such as antivirus rollout.
• Apply knowledge of the Microsoft environment to desktop services.
• Understand and apply change management processes.

Skills

Data Analysis

MS Office

ITSM Tools

Change Coordination

Rollout Planning

Incident Handling

Problem Solving

Desktop Experience

Change Management

Project Involvement

Job description

• Good in Data Analysis & Reporting using MS Office and ITSM tools
• Coordinate desktop changes to avoid deployment collisions.
• Prepare requests for rollout
• Prioritize change requests
• Create rollout plans for changes requests
• Coordinate implementation process
• Keep track of request and make sure they are implemented as planned
• Participate in incident handling concerning desktop changes.
• Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
• Microsoft environment knowledge (desktop & server).
• Have good technical understanding of the products building up a desktop service.
• Experience from the desktop environment.
• Understanding and experience of change management process.

Technical Requirements

• Phone support experience necessary.
• Technical Service desk or technical call center experience is necessary.
• Disciplined, systematic problem solving skills required.