Desktop Support Specialist

Pacer Group; Rancho Cordova (CA); In loco; USD 21.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical | Dental | Vision | 401(k)

Descrizione del lavoro

Pacer Group in Rancho Cordova, CA is seeking an IT Support Technician to maintain high system availability and end-user productivity. You will resolve desktop, hardware, and OS issues across Windows and Apple environments, providing timely onsite support.

The role reports to the IT Support Manager and involves documenting incidents, using Cog Kit for hardware deployment, and delivering excellent customer service to stakeholders. Equal opportunity employer.

Competenze

• Advanced knowledge of Microsoft Operating Systems and Microsoft Office products.
• Knowledge of MAC/iOS systems.
• Cog Kit familiarity and troubleshooting/hardware support.

Mansioni

• Provide comprehensive onsite technical support for Microsoft Operating Systems and MAC/iOS systems to ensure optimal performance for end users.
• Troubleshoot, diagnose, and resolve hardware, software, and network connectivity issues following SOPs and internal ticketing guidelines.
• Deliver excellent customer service by communicating with stakeholders and managing support requests through resolution.
• Execute background check (BGV) clearance protocols and utilize Cog Kit to process hardware deployment securely.
• Document support incidents, troubleshooting steps, and resolutions in the IT service management system.

Conoscenze

Windows OS & Office

MAC/iOS systems

Cog Kit familiarity

Descrizione del lavoro

Pay Rate: $17.41/hr

Application Deadline: October 20, 2026

SKILLS REQUIRED

Primary (Must-Have)

• Advanced knowledge of Microsoft Operating Systems and Microsoft Office products
• Knowledge of MAC/iOS systems
• Cog Kit familiarity | Troubleshooting and Hardware Support

Secondary (Good to Have)

POSITION OVERVIEW:

This role sits within the Information Technology Support Department, reporting to the IT Support Manager. The professional will solve the business problem of maintaining seamless end-user productivity and high system availability by resolving complex desktop, hardware, and operating system issues across Microsoft and Apple environments.

ROLES & RESPONSIBILITIES

• Provide comprehensive onsite technical support for Microsoft Operating Systems, Microsoft Office suites, and MAC/iOS systems to ensure optimal performance for end users.
• Troubleshoot, diagnose, and resolve hardware, software, and network connectivity issues following standard operating procedures and internal ticketing guidelines.
• Deliver exceptional customer service by communicating effectively with stakeholders, managing support requests through resolution, and ensuring high user satisfaction.
• Execute background check (BGV) clearance protocols and utilize internal tools like Cog Kit to process hardware deployment and support requests securely.
• Document support incidents, troubleshooting steps, and resolution details accurately in the IT service management system to maintain a reliable knowledge base.

BENEFITS

• Medical | Dental | Vision | 401(k)

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.