Desktop Support Specialist

SISL Global; Princeton (NJ); On-site; USD 65,000 - 114,000; Full time

Job summary

A technology solutions company in Princeton, NJ, is seeking a Desktop Support Specialist for technical support. The role involves troubleshooting hardware and software issues, providing technical assistance, and collaborating on IT projects. Applicants must have at least an associate's degree in information technology and 1+ years of relevant experience. Competitive salary is offered with a contract employment type.

Qualifications

• 1+ years of experience in a desktop support or similar role.
• Familiarity with IT policies and security protocols.
• Relevant certifications such as CompTIA A+, Network+, are a plus.

Responsibilities

• Provide second-level technical support for hardware and software.
• Diagnose and resolve technical issues escalated from the L1 support team.
• Collaborate with IT team members on upgrades and implementations.

Skills

Troubleshooting Windows and Mac computers

Technical support communication

Problem-solving and analytical skills

Knowledge of Microsoft Office Suite

Education

Associate's or bachelor's degree in information technology

Tools

Active Directory

Remote desktop tools

Job description

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· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate's or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

· 1+ years of experience in a desktop support or similar role.

· Strong knowledge of Windows and Mac operating systems.

· Proficiency with Microsoft Office Suite and other common software applications.

· Experience with Active Directory, group policies, and user account management.

· Familiarity with remote desktop tools and support software.

· Excellent problem-solving and analytical skills.

· Strong communication and interpersonal skills.

· Ability to work independently and as part of a team.

· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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