Desktop Support Specialist

Avnet LLC; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid Time Off

401K and Pension Plan

Medical, Dental, Vision, and LifeIns

Job summary

Avnet is seeking an experienced Desktop Support Technician to deliver onsite and remote support for end users at our Phoenix, AZ site. You will install and configure software on supported operating systems, maintain hardware peripherals, and collaborate with other teams to restore service efficiently.

This role requires strong ticketing skills and hands-on problem solving. The ideal candidate has 3+ years in desktop support, a Bachelor's degree or equivalent, and familiarity with Azure, SCCM,

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 3+ years of desktop support experience required.
• Familiar with Azure, SCCM and ServiceNow ticketing.

Responsibilities

• Provides onsite and remote desktop support for end users.
• Installs and configures software on supported OS.
• Maintains site documentation and configurations.
• Escalates issues as appropriate to resolve problems.
• Interface with third-party vendors for hardware/software issues.

Skills

End-user support

Troubleshooting

Desktop hardware

Printer/Scanner support

Remote/Desktop support

Education

Bachelor's degree or equivalent experience

Tools

Azure

SCCM

ServiceNow

Job description

Who We Are:At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!This is an onsite position at our Phoenix, AZ location.Job Summary:Provides onsite and remote desktop support to end users of physical, virtual and mobile computer platforms. Installs and configures technologies and applications that run on supported operating systems and platforms. Provides support for peripheral devices, such as printers and scanners. Collaborates with other support teams to restore service and/or identify and resolve problems.Principal Responsibilities:Handles end user requests for hardware and software for supported clients.Troubleshoots technical computing problems and provides end user support for internal customer problem ticket resolution.Updates assigned problem tickets.Escalates issues as appropriate.Tracks and maintains site documentation, configurations, and maintenance.Completes special assignments and project work as needed.May contribute to desktop/laptop software evaluations and upgrades.May interface with third party vendors to resolve certain hardware/software issues.Other duties as assigned.Job Level Specifications:Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards.Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results.Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy.Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally.Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy.Work Experience:Typically 3+ years with bachelor's or equivalent.Education and Certification(s):Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.Distinguishing Characteristics:Executive Leadership supportAzureSCCMServiceNow ticketing experienceWhat We Offer:Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.Generous Paid Time Off401K and Pension PlanPaid HolidaysFamily Support (Paid Leave, Surrogacy, Adoption)Medical, Dental, Vision, and Life InsuranceLong-term and Short-term Disability InsuranceHealth Savings Account / Flexible Spending AccountEducation AssistanceEmployee Development ResourcesEmployee Wellness, Leadership Development and Mentorship ProgramsBenefits listed above may vary depending on the nature of your employment with Avnet.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at [phone].