Desktop Support Specialist

infinitynr; Morgantown (WV); Hybrid; USD 48,000 - 68,000; Full time

Job summary

Infinity Natural Resources, headquartered in Morgantown, WV, is seeking a Desktop Support Specialist to be the first point of contact for technical issues across the organization. The hybrid role supports in-office and field personnel with hardware, software, and peripherals, ensuring a smooth onboarding experience.

The role focuses on configuring hardware, installing software, assisting with onboarding/offboarding, and maintaining IT assets while following ITIL-aligned processes.

Qualifications

• Associate's degree or technical certification in IT with 2 years in help desk/IT support; four years in lieu of education accepted.
• Foundational knowledge of Windows 10/11 and MS Office 365/Google Workspace.
• Ability to troubleshoot basic hardware, software, and network issues.
• Strong communication skills to explain technical issues to non-technical users.

Responsibilities

• Provide front-line support by responding, resolving, and escalating help desk tickets.
• Communicate status updates clearly to requesters and stakeholders.
• Configure new user hardware, install software, and provision accounts.
• Troubleshoot hardware, software, and connectivity issues on desktops, laptops, and mobile devices.
• Provide first-level support for core business applications, email, and VPNs.
• Assist with onboarding/offboarding tasks and equipment deployment/recovery.
• Maintain IT asset inventory and document solutions in knowledge bases.
• Adhere to IT policies and participate in incident management.

Skills

Windows 10/11

Customer service

IT support

ITSM

Education

Associate's degree or CompTIA A+ / Microsoft cert

Tools

ITSM ticketing

Asset tracking tools

Remote support software

Job description

Infinity Natural Resources (NYSE: INR), is an oil and gas exploration and production company deeply rooted in the Appalachian Basin. Headquartered in Morgantown, WV, we are committed to responsible energy development, operational excellence, and strong environmental stewardship across our growing operations in Ohio and Pennsylvania. We pride ourselves on a collaborative work environment, a team dedicated to innovation and safety, and our strong connection to the Appalachian Basin, the region we proudly call home and operate within.

The Opportunity

Join our growing team as a Desktop Support Specialist. As the first point of contact for technical issues in a dynamic organization, this role is essential to keeping our operations running smoothly. Your core responsibilities will include installing, maintaining, and troubleshooting all employee hardware, software, and peripherals. You will provide responsive, expert help desk support and ensure a seamless technical onboarding experience for both in-office and field personnel.

Location

This is a hybrid position based out of our Morgantown, West Virginia, office. You'll be expected to work in the office three days a week with occasional travel to other offices, remote field locations or well sites as needed.

What You Will Be Doing

• Provide timely and professional front-line support by responding to, resolving, and escalating help desk tickets and support requests.
• Maintain clear and proactive communication with requesters and stakeholders regarding the status of open requests and issues.
• Manage the full lifecycle of employee setups: Configure new user hardware, install software, and provision accounts/access according to company procedures.
• Troubleshoot and promptly resolve hardware, software, and connectivity issues for a wide range of devices, including desktops, laptops, printers, and mobile devices.
• Deliver first-level technical support for critical systems, including core business software, email platforms, and VPN connections.
• Support employee transitions by assisting with onboarding and offboarding tasks such as basic orientation, account creation/disabling, and equipment deployment/recovery.
• Contribute to IT operational efficiency by assisting with the accurate maintenance of the IT asset inventory.
• Document solutions by developing knowledge base articles for routine support activities to empower users and other technicians.
• Ensure procedural compliance by strictly adhering to Corporate and IT policies, standards, and SOPs, with a focus on Change, Problem, and Incident Management processes.
• Actively participate in issue resolution and formal incident response activities.

Your Background

• Associate's degree or technical certification (e.g., CompTIA A+, Microsoft Certified) in Information Technology or a related field with 2 years of experience in a help desk, IT support, or desktop technician role. Will consider four years of relevant, hands-on IT support experience in lieu of formal education/certification.
• Proven foundational knowledge of Windows operating systems (Windows 10/11) and standard desktop applications (e.g., MS Office 365/Google Workspace).
• Demonstrated ability to troubleshoot and resolve basic hardware, software, and network connectivity issues.
• Strong verbal and written communication skills with the ability to clearly and patiently explain technical issues to non-technical users.
• Excellent organizational and time management skills to efficiently prioritize and handle multiple requests simultaneously.
• A proven customer service orientation with a professional and courteous demeanor, including the ability to maintain confidentiality and handle sensitive information.
• Ability to work independently and collaboratively in a dynamic environment, coupled with a willingness to strictly follow standard operating procedures and technical documentation.
• Familiarity with IT service management (ITSM) ticketing systems, asset tracking tools, remote support software, and/or IT Process Frameworks (e.g., ITIL) (Preferred).

Infinity Natural Resources is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].