Desktop Support Specialist

Infojini Inc; Austin (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Infojini Inc. in Austin, TX seeks a Support Technician II to deliver advanced end-user and desktop support, including PC and peripheral installation, repair, and preventive maintenance, plus troubleshooting of software.

The role involves executive-level support, technical training, knowledge documentation, and assistance with IT projects in a dynamic corporate environment. Responsibilities include supporting Office 365, MS Teams, Cisco Webex, and ServiceNow, mentoring junior technicians, and

Qualifications

• 4+ years of white-glove / executive-level support experience.
• 5+ years in end-user/desktop support.
• 5+ years PC hardware and software installation.
• 5+ years enterprise hardware and peripherals troubleshooting.
• 5+ years Office 365 and MS Teams support.
• 4+ years Cisco Webex / video conferencing support.
• Experience in hardware installation, repair, and preventive maintenance.
• Strong network troubleshooting for desktop/laptop systems.
• Ability to mentor junior technicians and lead projects.

Responsibilities

• Provide advanced end-user and desktop support for PCs, laptops, peripherals, and software.
• Deliver executive-level support, training, documentation, and assist IT projects.

Skills

White-Glove Support

End-User / Desktop Support

PC Hardware & Software Installation

Peripheral Troubleshooting

Office 365 / MS Teams

Webex / Video Conferencing Support

Hardware Installation & Maintenance

Network Troubleshooting

User Training

Knowledge Articles

ServiceNow

Mentor/Lead

Tools

ServiceNow

Job description

The Support Technician II will provide advanced end-user and desktop support, including installation, repair, preventative maintenance, and troubleshooting of PCs, laptops, peripherals, and software. The role will also provide executive-level support, technical training, knowledge documentation, and assistance with various IT projects.

Required Skills

• White-Glove / Executive-Level Support – 4+ years
• End-User / Desktop Support – 5+ years
• PC Hardware & Software Installation – 5+ years
• Enterprise Hardware & Peripheral Troubleshooting – 5+ years
• Microsoft Office 365 & MS Teams Support – 5+ years
• Cisco Webex / Video Teleconferencing Support – 4+ years
• Hardware installation, repair, and preventative maintenance
• Network troubleshooting related to desktop/laptop systems
• Technical support and user training
• Technical knowledge article creation
• ServiceNow support environment
• Ability to lead projects and mentor junior technicians

Preferred Skills

• Technical Knowledge Articles
• ServiceNow
• Strong communication and customer-service skills