Desktop Support Engineer II

The Wonderful Company LLC; Los Angeles (CA); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Wellness program

Career advancement

Learning & development

Mentorship program

Continuous improvement training

Philanthropy initiatives

Community service

Job summary

The Wonderful Company LLC is seeking a Desktop Support Engineer II to join our West Los Angeles team, providing frontline IT support for onsite and remote users five days a week. You will install, troubleshoot, and repair software and hardware, support network services, and manage printers and telephony systems.

Ideal candidates have an AA degree in a technical field with 2–5 years’ experience, and strong communication skills to interact across all staff levels. OSHA?

Qualifications

• AA degree from Technical Trade School and 2–5 years of experience in related field or equivalent combination education and experience.
• A+ certification preferred.
• Working knowledge of Microsoft products (Word, Excel, Access, Outlook, PowerPoint).
• Experience with Oracle system is a plus.
• Strong interpersonal, tactful and patient communication with all staff levels.

Responsibilities

• Install and troubleshoot software (antivirus, firewall, anti-spyware).
• Configure and repair information system hardware; coordinate with vendors.
• Handle computer moves, adds & changes; OS reloads.
• Install/configure software per policies; assist with network administration (AD moves, adds & changes).
• Printer maintenance and toner/ink supply management; telephone setup and troubleshooting.

Skills

Interpersonal skills

Organizational skills

Time management

Independent & creative work

Education

AA degree from Technical Trade School

Tools

Microsoft Office

Oracle

Job description

• Compensation: USD 30.00 - USD 33.00 - hourly

Company Description

The Wonderful Company is committed to providing high-quality, healthy, and iconicbrands,includingFIJI Water, POM Wonderful, Wonderful Pistachios, Wonderful Halosand helping improve the lives of the people who live and work in the places where weoperate. Ranked No. 1 on the 2025 PEOPLE® Companies That Care list and one of Fortune® magazine’s “100 Best Companies to Work For” in the U.S., The Wonderful Company is continually recognized for its dedication to the well-being of its workforce, their communities, and the planet.

The Wonderful Company is looking to add a dynamic Desktop Support Engineer II to our growing team! This person will be the front-line support in assisting with technical issues throughout our business including remote users.

This position will be working 5 days a week onsite at our West Los Angeles, CA office.

Job Description

• Install and troubleshoot software - antivirus, firewall, Anti-Spyware, etc...
• Information system hardware configuration and repair.
• Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization Work with Vendors to perform repairs as needed.
• Computer moves, adds & changes.
• Operating systemreloads.
• Install and configure software for The Wonderful Company based on the information systems policies and procedures.
• Assist with network administration including new user setup and removal, active directory moves, adds & changes, windows general troubleshooting.
• Printer maintenance - moves, adds, changes, toner/ink supply management.
• Backup for general telephones including:
  • Telephone new user setup & training.
  • Telephone general troubleshooting.
• Coordinate with vendor for service / repair.
• Physical layer (wiring) connectivity.
• Primary point of contact for helpdesk calls.
• Secondary point of contact for chat support

Qualifications

• A.A degreefrom Technical Trade School and 2 to 5 years of experience in related field or equivalent combination education and experience.
• A+ certification preferred.
• Working knowledge of Microsoft products - Word, Excel, Access, Outlook, PowerPoint, etc.
• Experience with Oracle system a plus.
• Interpersonal skills.
• Must be able to interact and communicate with all levels of staff members in an effective manner, exhibiting tact, enthusiasm, and patience.
• Must be able to be sensitive to cultural and bilingual issues.
• Strong organizational and time management skills.
• Ability to work independently and creatively even under pressure/time constraints.

Pay Range: $30.00 - $33.00 an hour. Final compensation will be dependent upon skills & experience.

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
  • 24/7 online physician consultations
  • virtual mental health resources
  • life coaching
  • engaging employee community groups
  • cash rewards for healthy habits and fitness reimbursements
  • library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society:To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visitcsr.wonderful.com .
• Giving Back to the Community: Make a difference with Wonderful Giving , allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.

The Wonderful Company is a privately held$6 billionglobal company headquartered in Los Angeles, with more than10,000 employeesworldwide. Founded by Lynda and Stewart Resnick, Wonderful produces some of the world’s most recognized healthy food and beverage brands, including FIJI Water, POM Wonderful, Wonderful Pistachios, Wonderful Halos, Wonderful Seedless Lemons, Teleflora, and JUSTIN, Lewis Cellars, and Landmark wines.

The company alsooperatesNeptune Pacific, a shipping and supply chain company serving the Pacific, and Wonderful Real Estate, which develops and manages industrial properties in California’s Central Valley. To date, the Resnicks, along with their foundations and The Wonderful Company, have committed more than$2.5 billionto philanthropy and community investment primarily where its employees live and work. Wonderful is regularly named one of Fortune’s“100 Best Companies to Work For”and ranked No. 1 on PEOPLE magazine’s Companies That Care list.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement.We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.