Desktop Support Engineer (Dispatch /Part-Time) – Londonderry, New Hampshire, USA

Axiom Technologies Pty Ltd.; Monroeville, Northern (Allegheny County, KY); Hybrid; USD 34,000 - 48,000; Part time

Job summary

Axiom Technologies is seeking a reliable Desktop Support Engineer for on-demand, on-site IT support in Londonderry, NH. This independent contractor/part-time role focuses on responsive troubleshooting of Windows desktops, laptops, printers, and network connectivity at client sites.

Responsibilities include hardware installation, basic network troubleshooting, job logging, and adherence to client IT policies. Candidates should be able to work independently and travel to assignments as required.

Qualifications

• Experience with Windows desktops and laptops.
• Hardware troubleshooting and replacement experience.
• Basic networking knowledge (LAN, switches, routers).
• Ability to diagnose and resolve desktop, printer, and peripheral issues.
• Strong communication and customer service skills.
• Ability to work independently in on-site environments.

Responsibilities

• Provide on-site desktop and IT support for end users at client locations.
• Troubleshoot and resolve issues with Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, OS, and enterprise software.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures on-site.

Skills

Windows OS

Hardware troubleshooting

Networking basics

Desktop & peripherals

Communication skills

Onsite work

Job description

DesktopSupport Engineer (Dispatch /Part-Time) – Londonderry, New Hampshire, USA

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

Location: Monroeville, Pennsylvania, USA
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

Role Overview

We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands‑on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location. This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Tools Required to Carry

Engineers must carry the following tools while attending onsite support requests:

• Windows Laptop
• LAN Cable
• Console Cable
• Screwdriver Toolkit
• Basic IT troubleshooting tools

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours

Job Features

Job Category

Technical