Desktop Support Engineer (Dispatch /Part-Time) – Keene, New Hampshire, USA

Axiom Technologies Pty Ltd.; Keene (NH); On-site; USD 28,000 - 48,000; Part time

Job summary

Axiom Technologies provides on-site desktop support services for enterprise clients in Keene, New Hampshire. This contract position offers on-demand assignments with no guaranteed hours, requiring reliable availability for urgent requests.

The role focuses on Windows desktop support, hardware troubleshooting, and basic network assistance, with responsibilities including installation, configuration, and collaboration with the service delivery team.

Qualifications

• Strong knowledge of Windows operating systems and desktop environments.
• Experience troubleshooting hardware and performing replacements.
• Basic understanding of networking including LAN, switches and routers.
• Ability to diagnose desktop, printer and peripheral issues.
• Excellent communication and customer-service orientation.
• Ability to work independently in on-site support environments.

Responsibilities

• Provide on-site desktop and IT support for end users at client locations.
• Troubleshoot and resolve issues with Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, OS, and enterprise software.
• Support network connectivity and perform LAN troubleshooting when needed.
• Assist with device setup, replacements, and hardware installations.
• Document activities and update the service delivery team.

Skills

Windows OS

Hardware troubleshooting

Networking basics

Printer issues

Customer service

On-site support

Tools

Windows Laptop

LAN Cable

Console Cable

Screwdriver Toolkit

IT troubleshooting tools

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

Location: Keene, New Hampshire, USA
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

Role Overview

We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands‑on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location. This is a contract‑based, on‑demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Tools Required to Carry

Engineers must carry the following tools while attending onsite support requests:

• Windows Laptop
• LAN Cable
• Console Cable
• Screwdriver Toolkit
• Basic IT troubleshooting tools

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours