Desktop Support Engineer

Procom Consultants Group; Memphis (TN); On-site; USD 15,274 - 21,755; Full time

Job summary

A leading IT services provider is seeking a Desktop Support Engineer for a contract role in Memphis, TN. The ideal candidate will have 1-2 years of technical support experience, ideally with an Associate's Degree. Responsibilities include assisting users with hardware and software issues, maintaining software configurations, and providing excellent customer service. The position requires strong technical skills and the ability to troubleshoot various desktop-related problems while supporting both internal and external customers. This contract opportunity starts ASAP with an expected length of 6+ months.

Qualifications

• 1-2 years of related experience preferred.
• Ability to troubleshoot and repair desktop and laptop software and hardware.
• Strong interpersonal skills for customer interaction.

Responsibilities

• Provide professional assistance for hardware/software issues.
• Support customers in accordance with SLAs.
• Ensure timely resolutions of problems for customers.

Skills

Technical support

Interpersonal skills

Troubleshooting

Analytical skills

Customer service

Education

Associate's Degree or equivalent experience

Tools

Microsoft Windows

Microsoft Office

Active Directory

Job description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.

Procom’s areas of staffing expertise include:

• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy

Specialties

• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)

Job Description

Pay Rate: $13.44/hour

On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in Memphis, TN.

Responsibilities

• Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals.
• Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.
• Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities:
• Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.
• Managing returns on warranted parts and systems
• Packaging and shipping replacement parts to customers
• Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers
• May participate in development of information technology and infrastructure projects
• Installing, supporting and troubleshooting approved desktop software
• Performing planned maintenance, moves, adds and changes
• Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)
• Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel
• Exercises judgment with defined procedures and practices to determine appropriate action
• Ability to work on call after hours as required
• Communicate effectively with multiple customers and co-workers, including:
• Consulting with the Service Desk on support calls
• Able to communicate highly technical information to both technical and non-technical personnel
• Providing Case status updates to management and end-users
• Providing phone support and diagnostics to remote customers
• Participating in training programs designed to educate customers about basic and specialized applications
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support

Qualifications

• 1-2 years or more of related experience preferred
• Associate's Degree or equivalent experience required
• Reliability and a strong sense of responsibility
• Ability to work independently and take ownership
• Solid technical and analytical skills required
• Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers
• Knowledge of supported Microsoft Windows operating systems
• Experience with Active Directory administration
• Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
• Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
• A+ Certification recommended
• Ability to travel as required
• Ability to lift 50lbs (printers, desktop machines, etc.)

ASAP

Assignment Length

6+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.