Desktop Support Engineer

Vaspire Technologies Inc.; Bridgewater Township (NJ); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Vaspire Technologies Inc. is seeking a Desktop Support Engineer (AV and VIP Support) to provide advanced on-site IT support for business and executive staff.

The role emphasizes quick, discreet, and professional service to minimize disruption. You will configure laptops, desktops, mobile devices, printers, and AV equipment; troubleshoot hardware, software, and network issues; and collaborate with IT teams to support onboarding, moves, and meetings in a regulated environment.

Qualifikationen

• Provides advanced hands-on technology support for business and VIP users.
• Supports end-user computing, mobile devices, peripherals, and related IT infrastructure.
• Experience in pharmaceutical/biotech/life sciences regulated environments.

Aufgaben

• Provide advanced on-site IT support for business users, VIP users, and executive-level staff at assigned company locations.
• Deliver responsive VIP support with professionalism, urgency, discretion, and a strong focus on user experience.
• Install, configure, maintain, and troubleshoot laptops, desktop computers, mobile devices, printers, scanners, monitors, docking stations, and related peripherals.
• Diagnose and resolve hardware, software, operating system, application, network connectivity, and access-related issues.
• Manage incidents and service requests from initial investigation through resolution, providing timely updates to users and stakeholders.
• Escalate complex or high-impact issues to the appropriate infrastructure, security, application, or vendor support teams.
• Support employee onboarding, offboarding, workstation moves, equipment replacements, and hardware refresh activities.
• Support conference rooms, collaboration platforms, audio-visual equipment, and business meetings.
• Maintain a high level of professionalism, responsiveness, and customer satisfaction.

Kenntnisse

Advanced IT support

VIP support

Troubleshooting

Customer focus

Regulated environment experience

Jobbeschreibung

Role: Desktop Support Engineer (AV and VIP Support)

Contract

Position Summary

The IT Infrastructure Service Specialist – VIP Support provides advanced, hands-on technology support for business users, VIP users, executive stakeholders, AV services, site operations, and limited laboratory technology support as needed. This role supports end-user computing, mobile devices, peripherals, and related IT infrastructure to help maintain reliable, secure, and compliant operations.

The successful candidate will bring strong technical troubleshooting skills, a customer-focused mindset, and experience supporting technology in a pharmaceutical, biotechnology, life sciences, manufacturing, or similarly regulated environment. This individual will work closely with internal IT teams, business stakeholders, executives, and laboratory personnel to resolve issues, support technology deployments, and minimize operational disruption.

Key Responsibilities

End-User and Site Support

• Provide advanced on-site IT support for business users, VIP users, and executive-level staff at assigned company locations.
• Deliver responsive VIP support with professionalism, urgency, discretion, and a strong focus on user experience.
• Install, configure, maintain, and troubleshoot laptops, desktop computers, mobile devices, printers, scanners, monitors, docking stations, and related peripherals.
• Diagnose and resolve hardware, software, operating system, application, network connectivity, and access-related issues.
• Manage incidents and service requests from initial investigation through resolution, providing timely updates to users and stakeholders.
• Escalate complex or high-impact issues to the appropriate infrastructure, security, application, or vendor support teams.
• Support employee onboarding, offboarding, workstation moves, equipment replacements, and hardware refresh activities.
• Support conference rooms, collaboration platforms, audio-visual equipment, and business meetings.
• Maintain a high level of professionalism, responsiveness, and customer satisfaction.