Desktop Support Analyst - Full Time

IRMC; Indiana (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

IRMC in Indiana, PA is hiring for a desktop device support role. You will configure, install, and upgrade desktop hardware, software, and operating systems, and oversee software installations on desktops.

You will monitor device usage, generate reports, research new software/hardware, and maintain security and access controls while updating procedural documentation for IS staff. Strong communication with users is essential.

Qualifications

• Associate degree in electronics, computer science, or related field.
• 4 years hands-on desktop device support experience.
• Experience configuring, installing, and upgrading desktop hardware and software.

Responsibilities

• Configure, install, maintain, and upgrade desktop hardware, software, and OS.
• Install or oversee the installation of all software on desktop devices.
• Monitor desktops, collect usage statistics, and produce reports on usage and stability.
• Research, purchase, and implement software/hardware to improve reporting.
• Maintain desktop security and user access at the desktop level.
• Create and update desktop procedures for IS staff.
• Provide support across other technical areas when needed.

Skills

Desktop support

Troubleshooting

Customer service

Interpersonal communication

Education

Associate degree in electronics/computer science

Tools

Windows OS

Remote support

Job description

Job Category: Information Systems / Technology

Requisition Number: DESKT002950

• Posted : November 2, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Indiana, PA 15701, USA

Description

In this role you will be:

• Responsible for the configuration, installation, maintenance, and upgrade of any desktop device including hardware, software, and operating systems.
• Installing or overseeing the installation of all software housed on any desktop device.
• Monitoring our desktop devices, collecting and analyzing usage statistics, and producing reports reflecting the usage and stability of our desktop devices.
• Researching, purchasing, and implementing software/hardware to produce reports.
• Researching, evaluating, and recommending desktop hardware and software.
• Responsible for maintaining all necessary desktop security.
• Maintaining/supporting all appropriate user access and security at the desktop level.
• Building and maintaining updated desktop procedure documentation for use by all IS support personnel.
• Maintaining skills at an adequate level to provide support for other technical areas including OS/server and network technicians.
• Able to work independently and exercise sound judgment in determining desktop device-related problems.
• Utilizing excellent interpersonal communication skills.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS

Required:

• EDUCATION: Associate degree in electronics, computer science, or a related computer degree/equivalent work experience
• EXPERIENCE:
  • Hands-on experience with desktop devices
  • 4 years experience in a desktop device support position

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.