Desktop Support

TEKsystems; Tilton (NH); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to provide technical assistance to end-users in a fast-paced environment. This role involves diagnosing hardware and software issues, managing user accounts in Active Directory, and ensuring optimal system performance. The ideal candidate will have a strong grasp of technical solutions and a commitment to customer service. Join a team that values innovation and collaboration, and help drive transformative solutions in technology while enjoying a comprehensive benefits package.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• Ability to work effectively in a safety-minded industrial environment.
• Deliver effective technical customer support in person and over the phone.

Responsibilities

• Diagnoses and resolves problems with PCs, printers, and network connectivity.
• Manages IT equipment inventory and tracks software license compliance.

Skills

Hardware

Active Directory

Imaging

Windows 10

Job description

*Description*
Provide technical software, hardware, and basic network problem resolution to end users by performing appropriate diagnostics and guiding users through step-by-step solutions on both a hands-on and call-back basis.
Essential Functions
Diagnoses and resolves problems with PCs, local printers, end-user connectivity, software and configuration, email, as well as other hardware and network issues.
Ensures timely resolution/referral of user problems by understanding the impact to the user and by assigning an appropriate priority and resolution goal.
Clearly communicates technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed.
Performs Active Directory user account changes.
Maintain Active Directory Computer environment.
Proposes and implements hardware and software upgrades optimizing systems performance while remaining within budget.
Helps install local area network cabling systems and equipment such as network interface cards, switches, and VPN devices with the network team.
Manages and updates an accurate IT equipment inventory.
Maintain spare parts inventory for IT software, hardware, and network printers.
Creates Purchase Requisitions and handles equipment receipt as needed.
Track software license compliance and perform annual audits to confirm licensing compliance.
Manage signoffs and software change requests in accordance with IT procedures and Sarbanes Oxley requirements.
Maintains a clean and organized environment.
Assists Network Administrator as needed.
Tracks and maintains server backups and tape rotation, working with Server Administrator.
Perform related work as required.
*Skills*
Hardware, Active directory, Imaging, Windows 10
*Additional Skills & Qualifications*
Ability to:
-Work effectively in a Safety-minded industrial manufacturing environment.
-Ensure the security of all company systems and data.
-Understand business priorities, continuously reconsider the changing list of issues according to those priorities and communicate that list to management.
-Transition swiftly between those complex priorities in a fast-paced environment.
-Deliver effective technical customer support in person and over the phone.
-Support and train end-users in a wide range of software applications as needed.
-Read, understand and apply complex technical information.
-Master new computer technology and its local applicability.
-Maintain cooperative working relationships with internal and external customers, vendors and the team.
-Demonstrate sensitivity to, and respect for, a diverse population.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The candidate must also portray a sincere desire to learn and broaden their knowledge base within IT thereby increasing their value to the company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks of this position.
*Pay and Benefits*
The pay range for this position is $23.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Tilton,NH.
*Application Deadline*
This position is anticipated to close on May 3, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.