Desktop Support

Pittsburgh Winsupply - Fire Sprinklers & Fabrication; Emeryville (CA); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Atomic Machines is hiring an IT Specialist to support engineers and staff in Emeryville, CA. You will handle onboarding/offboarding, end-user IT issues, and lab infrastructure support in a fast-paced engineering environment.

The role emphasizes ownership of problems, documentation, and learning new technologies, with a focus on collaboration with senior IT engineers and automation initiatives. Based in Emeryville, five days on-site.

Qualifications

• 2+ years of experience in End User Support in highly technical environments.
• Proven ability to identify recurring issues and improve processes.
• Excellent customer service and communication skills with engineers/researchers.
• Experience administering Okta and user provisioning.
• Understanding of Mac/Windows/Linux fleet management.
• Experience with Google Workspace administration.
• Knowledge of network infrastructure concepts.
• Strong troubleshooting and documentation skills.
• Willingness to learn unfamiliar technologies.

Responsibilities

• Provide end user IT support across the org, including engineering and lab staff.
• Support onboarding and offboarding processes.
• Troubleshoot and resolve a broad range of technical issues and document solutions.
• Assist in automation initiatives and process improvements.
• Maintain and update documentation for systems and troubleshooting guides.
• Collaborate with senior IT engineers on complex diagnostics.
• Support lab infrastructure and on-premises systems as needed.
• Occasional off-hours support for critical updates.

Skills

End User Support

Troubleshooting

Customer Service

Documentation

Okta Admin

Google Workspace

MDM Administration

Network Understanding

Technical Learning

Automation Interest

Education

Bachelor's degree in CS/Engineering or related field

Tools

Okta

Google Workspace

MDM Tools

Job description

Atomic Machines is ushering in a new era of micromanufacturing with its Matter Compiler™ technology platform. This platform enables new classes of micromachines to be designed and built by providing manufacturing processes and a materials library that are inaccessible to semiconductor manufacturing methods. It unlocks MEMS manufacturing not only for device classes that could never be produced by semiconductor methods, but also for entirely new categories. Furthermore, this digital platform is fully programmable in the way 3D printing is digital-and whereas 3D printing produces parts of a single material using a single process, the Matter Compiler™ technology platform is a multi-process, multi-material system: bits and raw materials go in, and complete, functional micromachines come out.

The Atomic Machines team has also created an exciting first device-made possible only through the Matter Compiler™ technology platform that we will be unveiling to the world soon.

Our offices are in Emeryville and Santa Clara, California.

About The Role

This role is crucial in supporting our engineers and staff for our expanding business. The responsibilities include addressing IT issues, supporting onboarding and offboarding processes, and supporting ad hoc technical issues. The ideal candidate is a hands-on IT Specialist who enjoys troubleshooting technical problems and learning new technologies in a fast-paced engineering environment. This person is comfortable supporting everything from end users to lab infrastructure, takes ownership of problems from start to finish, and is excellent with documentation and communication.

Success in this role requires intellectual curiosity, strong technical ownership, and a willingness to learn unfamiliar technologies while supporting a broad range of users and systems. We're looking for someone who enjoys improving IT operations, contributing to automation initiatives, and continuously learning new technologies while partnering with senior IT engineers.

This role is based five days in our Emeryville office.

What You'll Do

• Managing Business SaaS Applications: Oversee provisioning, access management, and on/off-boarding processes for our various SaaS services.
• IT Support and Administration: Provide support for critical IT cloud-based tools, including Google Workspace, Okta, Slack, Atlassian, Gitlab, VPN solutions, Airtable, etc.
• Hardware Lifecycle Management: Support procurement, device management (Apple, Linux and Windows devices), patching, and depreciation of hardware assets.
• Software Asset Management: Maintain the lifecycle of software/application assets.
• IT Operations and Helpdesk: Handle day-to-day end user IT tasks, including hardware, software, troubleshooting and support.
• Team Support: Actively collaborate with senior IT team members for advanced diagnostics and troubleshooting.
• IT Infrastructure Maintenance: Maintain and support IT tech stacks such as Conference AV systems, and on-premises infrastructure.
• Minimal Off-Hour Support: Provide support for rare network and infrastructure updates outside business hours.

What You'll Need:

• 2+ years of experience in End User Support, including direct support of engineering, manufacturing, hardware development, laboratory, R&D, or other highly technical environments.
• Demonstrated ability to identify recurring problems, improve operational processes, and contribute to automation or workflow improvements.
• Excellent customer service and communication skills, with the ability to support engineers, researchers, technicians, and business teams in a fast-paced, high-touch environment.
• Experience administering or supporting Okta, including user provisioning and access management.
• Understanding of MDM tools for the management of a Mac/WinTel/Linux fleet.
• Experience with Google Workspace.
• Understanding of network infrastructure.
• Strong troubleshooting and critical thinking skills, with the ability to diagnose and resolve a broad range of technical issues while appropriately escalating more complex problems.
• Demonstrated ability to quickly learn unfamiliar technologies.
• Create and maintain documentation for systems, processes, and troubleshooting guides.
• Bachelor's degree in Computer Science, Engineering, a scientific discipline, or a related technical field, or equivalent practical experience.

Nice to Have:

• Excellent analytical, logical thinking, and problem-solving skills.
• Certifications such as CompTIA A+, CompTIA Security+, and CompTIA Network+.

The compensation for this position also includes equity and benefits.

Salary Range: $125,000 USD - $150,000 USD