Desktop Investigator

APEX Investigation; Oregon; Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

FSA

Simple IRA Plan

Mileage and Travel Reimbursement

Job summary

APEX Investigation in the United States is seeking a Desktop Investigator to conduct social media research, OSINT investigations, and background checks for insurance, workers' compensation, liability, and HR cases. You will build leads, document findings, and support field investigators with clear, actionable reports.

Responsibilities include conducting medical canvasses, public record searches, skip tracing, and ongoing monitoring of relevant social media activity.

Qualifications

• Experience in insurance-related investigations, particularly Workers' Compensation fraud or personal injury claims.
• Strong analytical and problem-solving skills with the ability to present findings clearly.
• Excellent written and verbal communication skills.
• Proficiency in social media platforms, OSINT techniques, and internet research.

Responsibilities

• Perform social media research, public records searches, and OSINT investigations.
• Use third-party databases and online tools to build leads and support case development.
• Analyze, cross-reference, and document findings in clear, actionable reports tailored to each assignment.
• Identify additional investigative services that may benefit ongoing cases.
• Conduct medical canvasses, background checks, and skip tracing assignments.
• Monitor and track relevant social media activity, providing timely updates to clients.
• Retrieve and review public records, including criminal, civil, business filings, professional licenses, and insurance claims.
• Assist with quality assurance to ensure accuracy and consistency of investigative reports.
• Experienced investigators may mentor and help train new team members.
• Perform other duties as assigned.

Skills

OSINT investigations

Social media research

Public records searches

Analytical writing

Communication skills

Insurance investigations

Social media platforms

Education

Bachelor's degree in Criminal Justice / Criminology / Journalism (Investigative) or related field

Tools

Microsoft Office Suite

Job description

APEX Investigation

APEX Investigation is a leader in Insurance, Workers' Compensation, Liability and Human Resource Investigations. Our experience investigating thousands of cases, and our ability to adapt to the ever-changing laws impacting our clients gives APEX the leading edge in defending frivolous, exaggerated or fraudulent claims.

About Us

APEX Investigation® is a trusted leader in Insurance, Workers' Compensation, Liability, and Human Resource Investigations. For over 40 years, APEX has stood firm in its dedication to reducing insurance risks and combating fraudulent claims. Our commitment to delivering fast, high-quality, and reliable investigations has made us the partner of choice for our clients. APEX Investigation's mission is to build lasting relationships through trust, integrity and quality investigations. The APEX team lives out that mission by providing constant communication, results you can use, delivered fast at a fair price.

The Role

As a Desktop Investigator, you will conduct social media investigations, background investigations, and medical canvasses. Your work will provide critical insights that guide our field investigators and help clients make informed decisions.

Key Responsibilities

• Perform social media research, public record searches, and open-source intelligence (OSINT) investigations.
• Use third-party databases and online tools to build leads and support case development.
• Analyze, cross-reference, and document findings in clear, actionable reports tailored to each assignment.
• Identify additional investigative services that may benefit ongoing cases.
• Conduct medical canvasses, background checks, and skip tracing assignments.
• Monitor and track relevant social media activity, providing timely updates to clients.
• Retrieve and review public records, including criminal, civil, business filings, professional licenses, and insurance claims.
• Assist with quality assurance to ensure accuracy and consistency of investigative reports.
• Experienced investigators may also mentor and help train new team members.
• Perform other duties as assigned.

Requirements

• Ability to work independently in the designated work environment, with a secure and private workspace if working remotely from home.
• Experience in insurance-related investigations, particularly Workers' Compensation fraud or personal injury claims.
• Strong analytical and problem-solving skills with the ability to present findings clearly.
• Excellent written and verbal communication skills.
• Proficiency in social media platforms, open-source intelligence techniques, and internet research.
• Experience with public record searches and familiarity with the California court system.
• Skilled with Microsoft Office Suite.

Preferred Qualifications

• Bachelor's degree in Criminal Justice, Criminology, Journalism (Investigative) or a related field.
• Experience in phone canvassing for medical records.
• Skip tracing or locating individuals through investigative methods.
• Retrieving public records through various sources.

$21 - $25 an hour

Benefits Offered to Full-time Employees

• Medical
• Dental
• Vision
• PTO
• FSA
• Simple IRA Plan
• Mileage and Travel Reimbursement for Surveillance and Claims positions

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to their race, creed, color, disability, sex, sexual orientation, national origin, age, religion, Vietnam era Veteran's status, political affiliation, or any other non-merit factor.

After making a conditional offer of employment, the company will conduct a job-related background check. A comprehensive background check may consist of prior employment verification, motor vehicle records, professional reference checks, education confirmation and/ or criminal record and credit checks. Third-party services will be hired to perform these checks. Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the ordinance.

After an offer is made and accepted, the employer will comply with the Immigration and Nationality Act I-9 requirements to establish your identity and employment eligibility.