DESKTOP/HELP DESK SPECIALIST/Network Engineer (ACTIVE SECRET)

Defense In Depth Solutions; Colorado Springs (CO); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a Help Desk Specialist to provide vital support at Schriever Space Force Base. This entry-level position offers a fantastic opportunity to engage with users, troubleshoot hardware and software issues, and ensure seamless operation of essential applications. With a focus on customer support and technical expertise, you will play a critical role in maintaining productivity within the organization. If you are passionate about technology and eager to grow in the IT field, this is the perfect chance to launch your career while working in a dynamic environment.

Benefits

Competitive salary

Benefits package

Qualifications

• 2+ years of experience in help desk or technical support roles.
• Must possess any IAT Level II certification.

Responsibilities

• Provide phone and in-person support for email and desktop applications.
• Serve as the initial contact for troubleshooting PC and printer issues.

Skills

Troubleshooting

Customer Support

Windows Desktop Applications

Education

IAT Level II Certification

Tools

PC Hardware

Printer Support

Job description

Job Title: Help Desk Specialist

Location: Schriever Space Force Base, Colorado

Employment Type: Full-time

Salary and Benefits: Competitive salary with benefits

Certification: Any one of the IAT Level II certifications (Security+ CE, CCNA-Security, GICSP, GSEC, SSCP)

Security Clearance: Secret

Responsibilities:

• Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.
• Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Minimum Requirements:

• At least 2 years of experience.

Seniority Level:

Entry level

Job Function:

Information Technology

Industries:

IT Services and IT Consulting