Desktop (Handle all tickets assigned through Service Now Ticketing tool)

VDart Inc; BLOOMINGTON (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

VDart Inc is seeking a Desktop Support professional in Bloomington, Minnesota. The role focuses on managing tickets using the Service Now Ticketing tool, offering desktop support services and resolving end-user issues efficiently.

The ideal candidate should possess strong communication skills, logical thinking, and the ability to work with minimal supervision. Join VDart to be part of a leading technology staffing provider.

Qualifications

• Strong verbal and written communication skills.
• Excellent logical and analytical thinking.
• Proven ability to multitask effectively.

Responsibilities

• Handle tickets assigned through Service Now Ticketing tool.
• Provide desktop support services.
• Ensure timely resolution of end-user issues.

Skills

Good Communication Skills – Both Verbal and Written

Logical thinking

Analytical Skills

Ability to work with limited supervision

Ability to work accurately and efficiently

Ability to multi-task and manage time efficiently

Sensitivity to confidential data

Job description

Desktop (Handle all tickets assigned through Service Now Ticketing tool)

• Contract

About VDart: VDart is an emerging global information technology staffing provider with expertise in Enterprise Resource Planning (Oracle/SAP), SMAC (Social, Mobile, Cloud, Analytics), Business Intelligence & Infrastructure services. Three-time consecutive winner of Best Places to Work in Atlanta and Best and Brightest Award, VDart has successfully deployed over 3500 contractors in the last five years with over 60% of its deployments with Fortune 1000 corporations. We possess deep industry expertise and focus in BFSI, Manufacturing, Retail, Energy & Utility, Healthcare, Technology and the Public‑Sector. Our scope, knowledge, industry expertise and global footprint have enabled us to provide best in the industry solutions. With our core focus in emerging technologies, we provide global technology workforce solutions in USA, Canada, Mexico, Brazil, UK & Australia.

Roles & Responsibilities

The role involves handling all tickets assigned through the Service Now Ticketing tool, providing desktop support services, and ensuring timely resolution for end‑user issues.

Essential Skills/Persönality Traits

• Good Communication Skills – Both Verbal and Written.
• Logical thinking.
• Analytical Skills.
• Ability to work with limited supervision.
• Ability to work accurately and efficiently at all times, including during high processing volume.
• Ability to multi‑task and manage time efficiently under the pressure of deadlines.
• Sensitivity to the confidential nature of the data and proprietary company information.

All your information will be kept confidential according to EEO guidelines.