Desktop/Field Technician - San Jose Area

ViziRecruiter,LLC.; California (MO); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a dynamic team as a Field IT Technician, where your expertise will drive innovation and support essential IT services across various sites. This contract position offers a unique opportunity to work independently while providing crucial support for hardware and software issues. With a focus on customer service, you'll be the go-to person for troubleshooting and resolving technical challenges. Enjoy the flexibility of using your home as a base while traveling to client locations, with travel expenses fully reimbursed. If you're passionate about IT and looking for a role that combines technical skills with customer interaction, this position is perfect for you.

Qualifications

• 3+ years of IT support or desktop support experience required.
• Strong troubleshooting skills for hardware and software issues.
• Basic networking knowledge and cabling tasks needed.

Responsibilities

• Travel to client sites for IT support and hardware servicing.
• Troubleshoot PCs, laptops, printers, and servers.
• Provide excellent customer service to on-site staff.

Skills

IT support experience

Hardware/software troubleshooting

Basic networking knowledge

Active Directory

Office 365 (O365)

Mobile device setup

Customer service skills

Self-motivated

Job description

Introduction

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Overview

Connection has a fantastic opportunity through our Technical Staffing division for a Field IT Technician in San Jose, CA. It is a contract position with6 months to start, with strong potential for extension.They will use their home as a base and travel to company sites in the surrounding region. The role is primarily on-site (at least 4 days/week) and offers benefits!

Responsibilities

• Travel locally to assigned client sites to provide IT support and hardware servicing.
• Troubleshoot and resolve issues related to PCs, laptops, printers, servers, and mobile devices.
• Handle IT moves, adds, and changes, including installation and configuration of equipment.
• Perform basic networking tasks including cabling and troubleshooting connectivity.
• Collaborate with the network team and escalate issues as necessary.
• Set up and support MFA and mobile devices (phones and tablets).
• Provide friendly, responsive customer service to on-site staff.
• Create, manage, and resolve service tickets with attention to priority and impact.
• Maintain accurate documentation of activities and installations.

Requirements

• 3+ years of IT support or desktop support experience.
• Strong hardware/software troubleshooting skills.
• Basic networking knowledge and ability to perform cabling tasks.
• Familiarity with Active Directory and Office 365 (O365).
• Experience with mobile device setup and MFA.
• Excellent communication and customer service skills.
• Self-motivated and capable of working independently.

Physical & Travel Requirements:

• Travel between sites with mileage reimbursed at current IRS rate.
• Capable of lifting up to 15 lbs. (e.g., laptops, printers).
• Frequent walking, bending, and working in potentially loud or dusty environments.
• Initial training week (first week of employment) to be held in San Jose, CA — flight, lodging, and meals fully reimbursed.