Desktop/Field Support Specialist

RW Staffing Solutions LLC; Phoenix (AZ); On-site; USD 48,000 - 64,000; Full time

Job summary

A staffing agency in Phoenix, Arizona is seeking a qualified candidate for end device support within the Aviation Department. Responsibilities include after-hours support, coordinating help desk calls, and ensuring equipment meets specifications. Ideal candidates should have at least three years of technical support experience and 15 credit hours in computer science. Effective communication skills are essential, and the role requires the ability to lift 50 pounds and pass both criminal and background checks. This role supports 24x7 operations.

Qualifications

• Minimum of three years of technical support experience.
• Ability to work irregular hours including nights and weekends.
• Valid Arizona driver's license with a clean record.

Responsibilities

• Provide after-hours support to airport operations and tenants.
• Coordinate after-hours help desk calls.
• Work with vendors to ensure equipment meets specifications.
• Conduct audits and maintain inventory control.
• Maintain inventory control and conduct audits.
• Business system security patch management.
• Provide first level training when needed.

Skills

Technical support

Communication skills

Inventory control

Problem-solving

Education

15 credit hours in computer science or related field

Tools

Ticketing systems

Desktop hardware support

Patch management tools

Job description

RW Staffing Solutions LLC is a full service staffing agency. We specialize in direct hire, temporary and temp-to-hire placements.

Job Description

This position is responsible for end device support of the Aviation Department’s core business systems and includes but is not limited to common use passenger processing and paging, parking revenue control, passenger emergency duress, automated vehicle identification, video surveillance, enterprise desktop computers, customer kiosks, remote check-in locations, signage systems, mobile devices and peripherals. Responsibilities will include:

· Provide after-hours support to airport operations, passengers and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution

· Provide after-hours support to Technology team for change management, projects and system outage resolution

· Work with vendors and contractors to ensure equipment and services procured and installed meet requirements and specifications

· Maintain inventory control and conducting audits

· Business system security patch management

· Provide first level training when needed

• Work environment includes heights, high voltage electrical equipment and, in some cases, below ground vaults.

Qualifications

• A minimum of three (3) years of professional level experience providing technical support for system infrastructure and/or software
• 15 credit hours in computer science or a related field
• An equivalent combination of related experience and education may be considered.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24x7 operations.
• The successful candidate must pass a Federal background check.
• Only the highest qualified will candidates will be considered.
• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel, including City and airline staff.
• Candidate should be able to safely lift 50 pounds.
• Must possess and maintain a valid Arizona driver’s license with a clean record.
• Accurate color perception is required to safely work with electrical wiring.

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Must be able to pass a criminal background check and credit check