Desktop Experience Analyst

MetLif; Cary (NC); Hybrid; USD 85,000 - 105,000; Full time

Job summary

MetLife’s Global Technology team is seeking a desktop performance specialist to monitor and optimize the user experience across the enterprise. You will lead proactive assessments and coordinate improvements to keep desktop environments fast and reliable.

This hybrid role in Cary, NC requires working three days in the office and offers 85k–105k USD with potential incentives and comprehensive benefits. Collaboration with IT staff and end-users is essential for success.

Qualifications

• Conduct comprehensive assessments of desktop performance and identify areas for enhancement.
• Proactively identify and resolve issues affecting desktop performance and reliability.
• Provide technical support and guidance on desktop monitoring tools.
• Analyze data from monitoring tools to identify trends and improvements.
• Develop and implement performance-improvement strategies including hardware upgrades and software optimization.
• Monitor and report progress of performance initiatives.
• Provide guidance to IT staff and end-users on best desktop practices.
• Stay updated on industry trends and emerging technologies for desktop performance.

Responsibilities

• Conduct comprehensive assessments of current desktop performance and identify areas for enhancement.
• Proactively identify and resolve issues that affect desktop performance and reliability.
• Provide technical support and guidance to IT staff and end-users regarding desktop monitoring tools.
• Analyze data collected by monitoring tools to identify trends and areas for improvement.
• Develop and implement strategies for performance improvement, including hardware upgrades, software optimization, and configuration changes.
• Monitor and report on the progress and outcomes of performance improvement initiative
• Provide expert guidance and support to IT staff and end-users on best practices for maintaining optimal desktop performance.
• Stay abreast of industry trends and emerging technologies that can contribute to desktop performance improvements.

Skills

Desktop support

Windows OS

MS Office

Analytical skills

Problem solving

Project management

Communication

Education

Bachelor's degree in IT/CS

Tools

Nexthink

SysTrack

ControlUp

Riverbed Aternity

Workspace ONE Intelligence

Ivanti Neurons

Microsoft Endpoint Analytics

HP WXP

Job description

When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.

The Opportunity

A team to manage desktop experience is essential to exist. This group of Experience experts transcends the service delivery and maintenance functions of a typical IT team. The team’s mission is to proactively improve DEX inside the organization – while driving business value from their experience management technology.

This role involves proactive monitoring of the desktop environment, identifying potential issues, and implementing solutions to enhance the digital experience of employees. We need a strategic thinker with a strong technical background in desktop infrastructure and performance optimization.

Key Responsibilities

• Conduct comprehensive assessments of current desktop performance and identify areas for enhancement.
• Proactively identify and resolve issues that affect desktop performance and reliability.
• Provide technical support and guidance to IT staff and end-users regarding desktop monitoring tools.
• Analyze data collected by monitoring tools to identify trends and areas for improvement.
• Develop and implement strategies for performance improvement, including hardware upgrades, software optimization, and configuration changes.
• Monitor and report on the progress and outcomes of performance improvement initiative
• Provide expert guidance and support to IT staff and end-users on best practices for maintaining optimal desktop performance.
• Stay abreast of industry trends and emerging technologies that can contribute to desktop performance improvements.

Required Qualifications

• 3 – 4 years of overall experience in desktop support.
• Strong technical knowledge of desktop hardware, software, Windows OS, and Microsoft Office products.
• Excellent analytical, problem-solving, and project management skills.
• Strong communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders.

Preferred Qualifications

• Experience with performance monitoring and analysis tools.
• Experience with Nexthink, or comparable endpoint experience and monitoring tools such as Lakeside SysTrack, ControlUp, Riverbed Aternity, HP Workforce Experience Platform (WXP), Tanium, Ivanti Neurons, Microsoft Endpoint Analytics, or Workspace ONE Intelligence
• Proven track record of successfully managing performance improvement projects.
• Understanding of network infrastructure and its impact on desktop performance.
• Certifications in relevant technologies or project management methodologies.
• Bachelor’s degree in information technology, Computer Science, or related field.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is 85,000 - 105,000 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companiesto Work For®, MetLife, through its subsidiaries and affiliates, is one of theworld’s leading financial services companies; providing insurance, annuities,employee benefits and asset management to individual and institutionalcustomers. With operations in more than 40 markets, we hold leading positionsin the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purposeis simple - to help our colleagues, customers, communities, and the world atlarge create a more confident future. United by purpose and guided by our corevalues - Win Together, Do the Right Thing, Deliver Impact Over Activity, andThink Ahead - we’re inspired to transform the next century in financialservices. At MetLife, it’s #AllTogetherPossible . Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.