Desktop Analyst

Align Communications; New York (NY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA/FSA

401(k) match

ClassPass

PTO

Holidays

Cellphone Reimbursement

Floating Holiday

Pre-tax commuter

Wellness programs

Referral program

Job summary

Align Communications is seeking a reliable Desktop Analyst to provide frontline end-user support across managed services clients. The role is hybrid with onsite NYC three days/week and some trips to Newark or Mountainside, NJ.

You will handle common tech issues, assist VIP users, and follow established procedures in a fast-paced environment. The ideal candidate has 1+ year in desktop support, experience with Microsoft 365/Intune/Azure AD/AD, VPN, and basic networking.

Qualifications

• 1+ year of desktop or end-user support experience.
• Experience with Hybrid/Cloud environments (on-prem and cloud).
• Proficient with Microsoft 365, Exchange, Intune, Entra ID, AD.
• Knowledge of VPN and basic networking concepts.
• Familiarity with Egnyte or similar file sharing solutions.

Responsibilities

• Provide frontline chat-based technical support for end users.
• Deliver excellent customer service and issue resolution.
• Assist with password resets and basic connectivity issues.
• Support Office 365 applications and IP phone/workstation issues.
• Install, upgrade, remove desktop applications.
• Manage hardware inventory and user equipment.
• Escalate complex issues to senior team members.
• Follow documented troubleshooting steps for consistency.
• Ensure desktops and printers stay operable and request hardware fixes as needed.

Skills

Desktop support

Customer service

Technical troubleshooting

Microsoft 365

Intune

Azure AD

Active Directory

VPN

Networking basics

Egnyte

Tools

Egnyte

Remote support tools

Job description

Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love?

At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart!

We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.

Position Overview

Align is seeking a reliable and customer-focused Desktop Analyst to provide frontline support for end users across our managed services clients. The Desktop Analyst will work within the Align Managed Services team, which delivers monitoring and support for critical andnon-criticalIT assets. Prior experience supporting users in a managed services orcorporate environment is preferred, and strong communication, customer service, and troubleshooting skills are essential. Experience working with executive or VIP users is a plus but not required. Critical IT assets. Prior experience supporting users in a corporate environment is preferred, and strong communication, customer service, and troubleshooting skills are essential. Experience working with executive or VIP users is a plus but not required.

This role requires strong attention to detail, the ability to follow documented procedures, and a commitment to delivering high-quality support in a fast-paced environment.

• This is a hybrid role that requires being onsite at our NYC office three days per week, with occasional visits to client sites in Newark or Mountainside, NJ.
• You willbe requiredtoparticipatein a rotational on-call schedule that includes overnights and weekends
• This is a full-time position offering full benefits, a salary in the $60K to $70K range.

Key Responsibilities

• Provide frontline chat-based technical support for end users across key managed services clients.
• Deliver excellent customer service, follow-through, and resolution, including occasional support for executive and VIP users.
• Assist users with common technical issues including:
  • Password resets
  • Basic connectivity issues
  • Microsoft Office Administration
  • O365 Application Support
  • IP phone and workstation issues
• Perform basic workstation tasks including installing, upgrading, and removing desktop applications.
• Support inventory tracking for hardware, peripherals, and user equipment.
• Escalate issues appropriately to senior team members when necessary.
• Follow documented troubleshooting steps and internal procedures to ensure consistent resolution.
• Ensure desktops, printers, and user workstations are operational and elevate hardware failures as needed.

Required Qualifications

• Minimum 1 year of desktop support or end-user support experience.
• Experience supportingHybrid and/or Cloud environments (e.g., on-premandcloud basedinfrastructure).
• Experienced with:
  • Microsoft 365, Exchange, Intune
  • Entra ID (Azure AD)
  • Active Directory (password resets, group membership)
  • Remote support tools and VPN
  • Basic networking concepts (DNS, DHCP, Wi-Fi troubleshooting)
  • Egnyte or similar file sharing solutions
• Strong customer service orientation and comfort interacting with users of all technical levels.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Team-oriented mindset with a willingness to learn and grow.

Preferred Qualifications

• 1-2 years of helpdesk or desktop support experience in a fast ‑ paced MSP or corporate environment.
• Familiarity with troubleshooting fundamentals, systematic problem solving, and identifying when to escape.
• Exposure to the Hedge Fund or Alternative Investment industry is helpful but not required.

To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place.

Benefits and Perks:

At Align, we believe that supporting our employees both personally and professionally is key to our success. We offer a competitive benefits package designed to promote health, wellness, financial security, and work-life balance, including:

• Comprehensive Medical, Dental, and Vision coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
  • 401(k) plan with a dollar-for-dollar company match at 3% up to an annual maximum of $5k.
• Complimentary ClassPass membership to support your health and wellness goals
• Generous Paid Time Off (PTO)
• Company-paid holidays
• Cellphone Reimbursement Program
• Floating Holiday to celebrate a day that is meaningful to you
• Pre-tax commuter benefits, where applicable
• Employee wellness programs, events, and team-building activities
• Employee referral program

Align is a premier global provider of technology infrastructure solutions.

Align specializes in designing and deploying technology infrastructure solutions from the data center to the desktop as well as providing managed IT services for clients.

Our professional services team, which includes Data Center Solutions , provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner.

Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs.

Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications.