Desktop Engineer L1

Iron Systems, Inc; Tampa (FL); On-site; USD 50,000 - 85,000; Full time

Job summary

An established industry player is seeking a dedicated IT support professional to manage desktop devices and provide exceptional support services. In this role, you will handle hardware and software incidents, ensuring that all desktop devices are maintained and optimized for performance. Your expertise in Windows OS, imaging, and service management tools will be crucial in delivering top-notch support. This full-time position offers a chance to work in a dynamic environment where your contributions will help streamline IT operations and enhance user experience. If you are passionate about technology and have a knack for problem-solving, this opportunity is perfect for you.

Qualifications

• 3-5 years of relevant experience in IT support.
• Knowledge of AD and support for smart hands and feet is a plus.
• Experience supporting MAC devices and tablets is a plus.

Responsibilities

• Manage desktop device incidents through to resolution.
• Provide standard hardware and software support for desktop devices.
• Monitor security profiles and antivirus software on all desktop devices.

Skills

Windows 7 OS

Imaging Windows 11 using PXE boot

Software installation via SCCM

Replacing batteries

Intune

Active Directory

BitLocker

Outlook administration

Troubleshooting Humanscale devices

Service management tools like ServiceNow

EUC tools

Remote support tools

MS Office

ITIL processes

Education

Associate degree in electronics

Bachelor's degree

Tools

SCCM

ServiceNow

MS Office

Job description

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Responsibilities

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software support and maintenance on desktop devices for their entire lifecycle, including remote management using appropriate tools.
• Support, manage, optimize, and maintain desktop configuration and installation, including patch updates and hardware replacements with vendor-provided spares.
• Analyze service desk calls and incident data to identify training needs and automation opportunities.
• Ensure each desktop device is installed with the appropriate desktop image.
• Monitor security profiles and antivirus software on all desktop devices, taking action in case of non-compliance.
• Provide VIP deskside support per contract and serve as the point of contact for IT issues at the site when no other IT support team is available.

Requirements

• Knowledge and experience with Windows 7 OS.
• Experience in imaging Windows 11 using PXE boot.
• Experience with software installation via SCCM, Software Center, and manual methods.
• Hands-on experience replacing batteries and collaborating with Dell technicians on hardware repairs.
• Experience using Intune, Active Directory, BitLocker.
• Experience with Outlook administration.
• Experience troubleshooting Humanscale devices.
• Experience working in engineering firms or large companies.
• Minimum 3-5 years of relevant experience.
• Knowledge of AD and support for smart hands and feet is a plus.
• Knowledge and experience supporting MAC devices and tablets is a plus.
• Experience with service management tools like ServiceNow.
• Proficiency with EUC tools, remote support tools, MS Office, and Outlook.
• Understanding of ITIL processes including Incident, Change, Problem, and Service Request management.
• Associate degree in electronics required; Bachelor's degree preferred.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting