Desktop Engineer I

Cherry Health; Grand Rapids (MI); On-site; Full time

Job summary

A leading health center is seeking a Desktop Engineer I to provide onsite and remote technical support. The role requires strong communication skills and the ability to troubleshoot hardware and software issues, ensuring a seamless work environment for all clients. Ideal candidates will have a high school diploma or equivalent, and preferred certifications in A+, Network+, and Security+.

Benefits

Loan repayment for select roles

Medical, Dental and Vision Insurance

Generous Paid Time Off – 4 weeks per year

Paid holidays including Black Friday

403(b) Retirement Savings Plan with employer match

PET Insurance

Employee Assistance Program

Qualifications

• Certifications in A+, Network+, Security+ preferred.
• Two to five years of experience in desktop hardware/software support.
• Strong customer service experience required.

Responsibilities

• Provide onsite and remote technical support for software, hardware, and network issues.
• Fulfill incident and service requests following standard help desk procedures.
• Maintain and support standard software and desktop OS configurations.

Skills

Communication

Problem Solving

Adaptability

Education

High School Diploma or equivalent

Associate's degree in Information Systems or related field

Job description

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Welcome to Cherry Health - video about Cherry Health

Job Description Summary

The Desktop Engineer I is responsible for providing onsite and remote technical support for software, hardware, and network problem resolution to all business clients at Cherry Health. This role ensures that desktop systems and network environments are operating efficiently and that clients receive prompt and effective technical assistance. The position also includes troubleshooting, software configuration, and hardware support to ensure a seamless work environment.

Responsibilities

• Fulfill incident and service requests as assigned, following standard help desk procedures.
• Document all interactions with business clients, including requests, statuses, and resolutions of incidents.
• Perform planned maintenance, moves, adds, and changes as needed.
• Maintain and support standard software and desktop OS configurations, including troubleshooting, loading and configuring software images, supported applications, and drivers.
• Research business client questions using available resources to identify solutions.
• Create and maintain accurate documentation for software, hardware, and troubleshooting procedures.
• Install, configure, use, repair, and troubleshoot Microsoft OS, Office, and other software and hardware for desktop and laptop computers.
• Perform other duties as assigned.
  
  

Qualifications

Education:

• High School Diploma or equivalent required, Associate's degree in Information Systems or a related field preferred.
• Certifications in A+, Network+, and/or Security+ preferred (or an equivalent combination of education and experience).
• Candidate should be willing to complete certifications within 12 months if not already achieved.
  
  

Experience

• Two to five years of experience in customer service, desktop hardware and software, Microsoft systems, network systems, and phone systems, or an equivalent combination of education and experience sufficient to perform the essential duties of the role.
  
  

Required Skills

• Strong verbal and written communication skills, with a focus on excellent customer service.
• Ability to prioritize and execute tasks effectively in a high-pressure environment.
• Capable of working effectively in a team-oriented environment.
• Self-motivated with the ability to work independently.
• Strong problem-solving and analytical skills.
• Adaptability to different environments and situations.
• Experience troubleshooting local area network (LAN) and VPN connectivity issues.
• Ability to quickly learn new software and hardware.
  
  

Who We Are

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more.

Our Mission

Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.

Our Vision

Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.

Our Values

• Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
• Customer Service – Serve internal and external customers in a welcoming manner with compassionate care.
• Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.
• Integrity – Uphold the highest ethical standards by being honest and trustworthy.
• Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.
  
  

Benefits

Cherry Health has excellent benefit offerings dependent on employment status. Check out a sample of the benefits available to our team members below!

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5%
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program
  
  

Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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