Desktop Engineer - HBITS-08-15027

Greycell Labs Inc; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

The Department of Financial Services seeks an on-site Desktop Engineer in New York to deliver high-quality end-user support for hardware and software. You will help establish Service Desk processes and ensure delivery aligns with business needs.

The role requires extensive Windows experience, AD/GP proficiency, and strong problem-solving skills to manage tickets, deployments, and security hardening in a regulated environment.

Qualifications

• 84 months experience in Desktop Engineering and related IT fields.
• Strong knowledge of Active Directory, Group Policy and Windows 11.
• Experience with MDM, VPN/VDI and network security best practices.

Responsibilities

• Provide technical support for hardware and software for end users.
• Oversee and establish Service Desk processes to deliver high-quality service.
• Ensure service support and delivery meet agency business needs.

Skills

Desktop Engineering

MDM

Active Directory

Networking concepts

Windows 11

PowerShell

VBScript

Security hardening

Image deployment

VPN/VDI support

2FA support

Education

Certifications relevant to MS Windows

Tools

Group Policy

Active Directory

VPN clients

MDM solution

Job description

Job Title: ON-SITE - Desktop Engineer - HBITS-08-15027

Interview Mode: IN-PERSON

Location: New York, NY 10004

Duration: 30 Months

Job Description

• 84 months experience in the field of Desktop Engineering
• 84 months experience with technical approaches in design, build testing and debugging problems
• 84 months experience in mobile device management (MDM) solution
• 84 months experience with Active Directory group policy standard
• 84 months experience with Networking concepts (DHCP, VLANS, ACLs, Firewalls, etc.)
• 84 months experience with organizational skills (effectively manages assigned tickets & queues; properly categorize, document ticket resolution in a timely manner) & ability to handle multiple tasks and shifting priorities (effectively prioritize impact vs. urgency. Ex. Technician is working on a non urgent task like inventory update then a ticket comes regarding a field users' computer not turning on at all.)
• 84 months experience in Windows 11 including 64 bit operating systems
• 84 months of scripting language experience - Power Shell & VB Script preferred
• 84 months experience with client-based security management tools including anti-virus, PKI, HHD encryption, and general client-based security hardening
• 84 months experience with Window image deployment and package creation/management
• 84 months experience with advanced troubleshooting and support for VPN, VDI, 2 Factor Authentication and network printing
• 84 months active directory management experience
• 84 months experience with cyber security best practices and compliance. (ex: not connecting a suspected infected computer to internal agency network during troubleshooting, confirming users have taking AUP training before technicians install software to access department email from their person phone. If a user reports a suspicious email, making sure users properly report suspicious emails received and properly handle the suspected email).
• 84 months experience with Intel workstations hardware and operating systems
• 84 months experience analyzing and problem-solving hardware/software issues
• 84 months of engineer experience; research, analysis, planning and implementation
• Certifications relevant to MS Windows

Agency: Department of Financial Services

Detailed Job Description

The candidate for this position will be responsible for providing technical support for hardware and software for end users. This position will oversee and establish Service Desk processes designed to enable the delivery of high-quality service to end users and ensure service support and delivery are in place to meet the agency's business needs.

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