Desktop Engineer 2nd level

Central Point Partners; Washington (District of Columbia); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading company is seeking a Level 2 Desktop Engineer to provide advanced technical support for desktop and network-related issues. This role requires troubleshooting skills, a Bachelor's in a related field, and experience with M365 services. You'll handle escalated support and mentor junior staff within a collaborative team environment.

Qualifications

• 2-4 years experience in desktop support or a related IT role.
• Strong understanding of IT hardware, software, and networks.
• Experience with M365 administration, specifically Teams, SharePoint, and OneDrive.

Responsibilities

• Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues.
• Install, configure, and maintain software and hardware components.
• Document support processes and resolutions in the ticketing system.

Skills

Windows operating systems

Active Directory

Microsoft Office Suite

Remote desktop tools

Network troubleshooting

Hardware diagnostics and repair

ITIL framework

SaaS management (M365, Jamf)

Education

Bachelor's degree in Information Technology, Computer Science, or a related field

Job description

Job Title: Level 2 Desktop Engineer (Workplace Technology Desktop Services)
Job Summary: As a Level 2 Desktop Engineer, you will provide advanced technical support for desktop hardware, software, and network-related issues. You will handle escalated support tickets, perform troubleshooting, and maintain the organization's computing resources. This role requires strong problem-solving skills and a deep understanding of IT systems, including SaaS management.
Key Responsibilities:

• Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues.
• Respond to and manage escalated support tickets, ensuring timely resolution.
• Install, configure, and maintain software and hardware components.
• Assist in the setup and support of network-related issues.
• Document support processes and resolutions in the ticketing system.
• Collaborate with other IT teams to resolve issues and improve support processes.
• Maintain knowledge of current IT trends and technologies.
• Administer and manage M365 services, with a focus on Teams, SharePoint, and OneDrive.
• Mentor and train junior support staff.
• Participate in IT projects and initiatives, contributing technical expertise.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2-4 years of experience in desktop support or a related IT role.
• Strong understanding of computer hardware, software, and networks.
• Experience with M365 administration, specifically Teams, SharePoint, and OneDrive.
• Ability to troubleshoot and resolve advanced technical issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with Mac support and troubleshooting or experience with Jamf a plus.
• Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Skills:

• Windows operating systems
• Active Directory
• Microsoft Office Suite
• Remote desktop tools
• Network troubleshooting
• Hardware diagnostics and repair
• ITIL framework
• SaaS management (M365, Jamf)
  
  
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